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=> GENERAL DISCUSSION => Topic started by: fatskippy on February 22, 2011, 03:28:06 pm

Title: Ticketfly improvements since 2010?
Post by: fatskippy on February 22, 2011, 03:28:06 pm
So Phish is playing 2 nights at Merriweather again.  The ticket buying process for their shows in 2010 were a total disaster.  What improvements have been made to ticketfly's system since then?  Have the servers been beefed up to handle the large demand or should I expect more frustration?
Title: Re: Ticketfly improvements since 2010?
Post by: Vas Deferens on February 22, 2011, 03:53:06 pm
Probably no improvements just so you can add something to the "GET RID OF TICKETFLY" thread :)
Title: Re: Ticketfly improvements since 2010?
Post by: azaghal1981 on February 22, 2011, 04:00:41 pm
Think of this ordeal coming up as your well deserved penance for continuing to see Phish in 2011.
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on February 22, 2011, 04:49:48 pm
i don't think demand will be quite as high this time 'round.  that last show was the first of their post-reunion run so there were years of pent up demand.
Title: Re: Ticketfly improvements since 2010?
Post by: Jaguar on February 22, 2011, 06:05:10 pm
i don't think demand will be quite as high this time 'round.  that last show was the first of their post-reunion run so there were years of pent up demand.

You are forgetting that these are Jam Band fans who are crazy, rabid mother effers! Second generation Dead Heads.
Title: Re: Ticketfly improvements since 2010?
Post by: fatskippy on February 22, 2011, 06:12:10 pm
i don't think demand will be quite as high this time 'round.  that last show was the first of their post-reunion run so there were years of pent up demand.

No, the 2009 Merriweather show was the first back and it was handled smoothly by ticketmaster, even though it sold out instantly.  The 2010 Merriweather shows were the first on ticketfly and were a disaster even though the lawn didn't sell out.
Title: Re: Ticketfly improvements since 2010?
Post by: Relaxer on February 22, 2011, 06:37:35 pm
If you didn't enter Ticketfly's t-shirt design contest, then you really have no business criticizing Ticketfly.
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on February 22, 2011, 07:08:52 pm
Hello Again, my friends! Long time no see.

Yes, we have made MANY changes since last year's Phish debacle. In both equipment and humans.

Our engineering team has quadrupled and we should be all set to go for this sale.

Phish was a hard one for us, but I'm sure you remember Virgin Fest as well, after which we made major improvements.

We also added an extended call center, for phone sales and questions. And updated call center technology.

I certainly hope we can keep you all happy this time.

-Amy
Title: Re: Ticketfly improvements since 2010?
Post by: Brian_Wallace on February 22, 2011, 07:21:48 pm
I certainly hope we can keep you all happy this time.

-Amy

Not if they actually enjoy listening to Phish, you can't.  A hundred years ago they'd put
people like that in a closet and never let them go out in public.  "Second-class citizens"
they were.  Some things never change.  You can still smell them a mile away.

Brian
Title: Re: Ticketfly improvements since 2010?
Post by: fatskippy on February 22, 2011, 08:07:33 pm
Great to hear, thanks Amy
Title: Re: Ticketfly improvements since 2010?
Post by: xneverwherex on February 23, 2011, 11:14:34 am
Be careful with typing in credit card info to ticketfly. if you mistype anything, ticketfly will not be able to process any new info you put in. the only way around it is clearing your cache/restarting, something.

Ive spoken to ticketfly about this, and they said engineers are working on it. wont be to cool if it happens in the middle of an order and it wont go through.  <unless they somehow got this fixed in a week>
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on February 23, 2011, 02:09:01 pm
you could do what i did . . . i stopped listening to phish.  how odd.  and i hate merriweather.  not odd.
Title: Re: Ticketfly improvements since 2010?
Post by: Driveway on February 25, 2011, 03:26:01 pm
I was amused buy the ads on Facebook by Ticketfly asking the question "tired of high service charges?"  The answer is yes.  Tired of high service charges FROM ticketfly.  Good day sir. 
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on February 25, 2011, 03:26:59 pm
Oh cool, you saw my ads! The targeting is going as planned...

:)

-Amy
Title: Re: Ticketfly improvements since 2010?
Post by: Driveway on February 25, 2011, 03:30:54 pm
What's the point of them?  You don't have lower ticket fees...  It just reminds me how much I wish 9:30 would use ticketalternative.com instead.  They actually do have lower fees.
Title: Re: Ticketfly improvements since 2010?
Post by: chaz on February 25, 2011, 05:25:03 pm
What's the point of them?  You don't have lower ticket fees...  It just reminds me how much I wish 9:30 would use ticketalternative.com instead.  They actually do have lower fees.

Yeah, I just got two Low tix and with fees it came out to $36.  A bargain.
Title: Re: Ticketfly improvements since 2010?
Post by: fatskippy on February 25, 2011, 06:34:50 pm
If ticketfly does crash, where will the backdoor links to buy tickets be posted?  Here, twitter, etc?
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on February 25, 2011, 07:16:09 pm
the official line is that TF is cheaper than TM for MPP shows and MPP shows only.  there is little difference for 930 club tickets.  as others have mentioned it's pretty comparable to the old regime (tickets.com).
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on February 25, 2011, 07:32:17 pm
More than MPP. Almost all of our venues, actually.

Unless you're just referring to the venues in your area.

And yes we will be around on Twitter/ Facebook/ here/ The Phish forums posting alternate links if anything goes wrong.

-Amy
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on February 25, 2011, 08:08:36 pm
you know . . . i like widespread panic.  they have this awesome presale for their shows and yes sometimes multiple shows go on sale the same day making it suck.  but i see they went multiple show passes for the latest tour, making it easier.  i've always got my tickets through their presale and paid less than ticket services everytime, and they send out the tickets just as quick as ticketmaster.  phish should ditch the lottery and go with straight up presale.  or create an entire internet based company with low overhead to just sell the tickets outright and control the fees so fans are happy.  they're big boys with enough power.  all bands should push it.  who will be the first, which will alter the landscape?  radiohead . . . mmm?  and whatever happened to devendra banhart, besides the art?  the bands will more than likely raise the price of tickets to overcome the cuts from ticket sellers, but people don't bitch as much about that anymore unless it's flat out fucking ridiculous like rolling stones or madonna.     
Title: Re: Ticketfly improvements since 2010?
Post by: Thousand Made-Up Loves on February 26, 2011, 01:28:34 am
Oh cool, you saw my ads! The targeting is going as planned...

:)

-Amy

I employ NoScript.
Title: Re: Ticketfly improvements since 2010?
Post by: azaghal1981 on February 26, 2011, 02:26:56 am
"and whatever happened to devendra banhart...?"


He is still sucking it up somewhere.


I wonder if Michael Gira unleashed that no-talent douche on us as an evil prank of sorts. He does appear to get off on fucking with/torturing people at shows and otherwise; no AC and piercing drones for 25-30 minutes at that last Swans show before he hit the stage I can deal with but signing/promoting Devendra Banhart just crosses the line.


Ugh did I just write a walkies-style rant?


Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on February 26, 2011, 02:56:36 pm
Ugh did I just write a walkies-style rant?


almost.  needs a little more batshit, and at least one tenuous link between the topic at hand and 1) living in the country/cities are dangerous, 2) dino jr/the dead kennedys/widespread panic/the knife, or 3) a conspiracy theory.  throw in a cat picture and you're there ;)
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on February 27, 2011, 02:48:54 pm
Just thinking about TF this week. It's been awhile since I have used ticketweb and although I do remember the prices were decent as well as the fees, I was pleasantly surprised and wish TF would consider lowering prices. Two tickets to Twilight Singers at another venue were $37.50 for two -fees were only $3.75!!!!!!! for each ticket; ticket price = $15. Seriously, I probably would have paid almost $40 for one ticket for a 930 + TFly show.
Title: Re: Ticketfly improvements since 2010?
Post by: azaghal1981 on February 27, 2011, 03:15:14 pm
I could be wrong but am pretty sure Ticketweb have been an arm of TM for a while.



And I think that the venue also has a say in what fees are. Look at other venues that use TF for examples. 930 are on the high end.

Title: Re: Ticketfly improvements since 2010?
Post by: Vas Deferens on February 27, 2011, 10:04:26 pm
I agree...TF charges a processing fee of $4 for 930 shows....other TF venues don't charge this processing fee
Title: Re: Ticketfly improvements since 2010?
Post by: bekessler on February 27, 2011, 10:18:59 pm
And yes we will be around on Twitter/ Facebook/ here/ The Phish forums posting alternate links if anything goes wrong.

What's the rationale for the alternate links?  At one point should we assume that ticketfly can't manage the traffic and is resorting to randomly posting temporary links on twitter etc?  This was part of the problem last time, not a proper solution. 
Title: Re: Ticketfly improvements since 2010?
Post by: azaghal1981 on February 27, 2011, 10:57:03 pm
Reading PT that morning will be fun.
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on February 28, 2011, 08:57:41 am
Reading PT that morning will be fun.


reading it on any given day, is fun.
Title: Re: Ticketfly improvements since 2010?
Post by: fatskippy on March 07, 2011, 10:21:30 am
Ticketfly Amy- Should TF crash during the Phish sale on Friday, where will the backdoor links to purchase be posted first?  I understand you will be posting them in multiple place (here, PT, twitter, etc) but where is the first place I should be looking?

Title: Re: Ticketfly improvements since 2010?
Post by: ggw on March 07, 2011, 12:44:33 pm
I'm hoping there is a snafu with the Phish tickets just so I can see the epic fatskippy meltdown.
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on March 08, 2011, 09:09:46 pm
If for some reason we need to communicate with you....I will post here, as well as on www.twitter.com/ticketflydc or answer inquiries at www.twitter.com/flysupport

Not sure yet if I'll be on the Phish forum again. They said crazy stuff to me last year.

-AMY!
Title: Re: Ticketfly improvements since 2010?
Post by: tixalt on March 09, 2011, 09:40:21 pm
Thanks for the kind words Driveway
Title: Re: Ticketfly improvements since 2010?
Post by: azaghal1981 on March 09, 2011, 09:58:06 pm
How many times were you asked for a "rule #1"?
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on March 09, 2011, 10:22:47 pm
How many times were you asked for a "rule #1"?


huh?  don't get it...

edit: nevermind.  good call, too true... yet she loves us all the same  :-*
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on March 09, 2011, 10:26:02 pm
I DO know how to Google.

That's messed up!

-a
Title: Re: Ticketfly improvements since 2010?
Post by: azaghal1981 on March 09, 2011, 10:38:23 pm
http://phantasytour.com/bands/1/topics/2630927/posts?mode=print
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on March 09, 2011, 11:57:37 pm
lol, you meant PT.  i was thinking here.  vansmack and i were hounding for a pic too, back in the day...

shows you what league we're in.
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on March 10, 2011, 05:30:59 pm
Im sure if you looked hard enough you could find some pictures!

Here is some cool Phish info. This post has the direct links and they won't change. But I'll still be around if anything comes up tomorrow.

Tell your Phriends!

http://support.ticketfly.com/customer/portal/articles/22263-ticket-info-for-phish-at-merriweather-post-pavilion-6-11-6-12
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on March 10, 2011, 05:51:38 pm
Oh, also! If you feel like it, you can pre-create an account today to save those steps tomorrow. Just start a purchase for another Merriweather show, don't complete it, and register. Might speed things up? Just my tip!

http://www.ticketfly.com/org/93

-Amy
Title: Re: Ticketfly improvements since 2010?
Post by: vansmack on March 10, 2011, 06:42:54 pm
I found it and I disregarded it as soon as I found out she lives in the East Bay.
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on March 10, 2011, 06:51:24 pm
I moved to SF!
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on March 11, 2011, 11:17:12 am
less than an hour countdown until you hear the communal screams of, "eight point nine in japan . . . who fucking cares, i didn't get phish tickets!"
Title: Re: Ticketfly improvements since 2010?
Post by: wml7 on March 11, 2011, 11:31:21 am
I'm not going to the MD show but I might to go the Portsmouth one.  I'll see if I can pull any tickets at 11 just for shits and giggles  ;D
Title: Re: Ticketfly improvements since 2010?
Post by: James Ford on March 11, 2011, 11:37:04 am
Wow. Must be really busy day at work.

I'm not going to the MD show but I might to go the Portsmouth one.  I'll see if I can pull any tickets at 11 just for shits and giggles  ;D
Title: Re: Ticketfly improvements since 2010?
Post by: wml7 on March 11, 2011, 11:41:08 am
Wow. Must be really busy day at work.

I'm not going to the MD show but I might to go the Portsmouth one.  I'll see if I can pull any tickets at 11 just for shits and giggles  ;D

Nope, we have off today  ;D
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on March 11, 2011, 11:47:31 am
"i'm not going to the show . . . but let me pull up tickets anyway for fun," thereby making sure the person who wants to go to the show might get screwed when he tries.  hopefully everybody does this, and nothing can sure to go wrong.
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on March 11, 2011, 11:59:57 am
Wow. Must be really busy day at work.

I'm not going to the MD show but I might to go the Portsmouth one.  I'll see if I can pull any tickets at 11 just for shits and giggles  ;D

pulling tickets takes about as much time and effort as replying to a post on a message board.
Title: Re: Ticketfly improvements since 2010?
Post by: wml7 on March 11, 2011, 12:01:41 pm
i think it's sold out  ;D
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on March 11, 2011, 12:04:07 pm
pulling lawn from the microsecond they went on sale.

gotta love it.
Title: Re: Ticketfly improvements since 2010?
Post by: wml7 on March 11, 2011, 12:05:33 pm
you aren't going walky?  I thought you were a Phish fan  ;D
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on March 11, 2011, 12:06:55 pm
Yep, Pavs sold out instantly. However...everything worked! woop woop!
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on March 11, 2011, 12:08:01 pm
call me a snob . . . but i only do merriweather with good seats.  i wouldn't sit on merriweather lawn for free blowjobs and beer.
Title: Re: Ticketfly improvements since 2010?
Post by: bekessler on March 11, 2011, 12:13:11 pm
I'll give credit where credit's due.  Ticketfly worked flawlessly for me this morning.  Thanks
Title: Re: Ticketfly improvements since 2010?
Post by: fatskippy on March 11, 2011, 12:28:25 pm
call me a snob . . . but i only do merriweather with good seats.  i wouldn't sit on merriweather lawn for free blowjobs and beer.

I wouldn't do lawn anywhere, especially Merriweather.

(http://www.trinkes.com/wp-content/uploads/2009/08/phish_merriweather_2009_view_of_the_lawn1.jpg)

It's like you're outside a party looking in.  Nice work though ticketfly!
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on March 11, 2011, 12:47:24 pm
Wow. You guys are complimenting me. It's like the tsunami disrupted the poles and made everything opposite day!

Thanks!

-a
Title: Re: Ticketfly improvements since 2010?
Post by: jeffml on March 11, 2011, 12:58:42 pm
Good job.  No problems experienced on my end.  Started pulling pavillions after 5 minutes or so, but not for long.  Ended up with loge but i'm ok with that.

Wow. You guys are complimenting me. It's like the tsunami disrupted the poles and made everything opposite day!

Thanks!

-a
Title: Re: Ticketfly improvements since 2010?
Post by: Yada on March 11, 2011, 03:41:39 pm
Pull PITs and PAVS all morning... Thanks TF!!
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on March 11, 2011, 08:28:50 pm

pulling tickets takes about as much time and effort as replying to a post on a message board.
with different results  ::)
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on March 11, 2011, 08:34:11 pm
I agree...TF charges a processing fee of $4 for 930 shows....other TF venues don't charge this processing fee
Good points and I agree, too. I used Ticketweb for North Star awhile ago and I think fees total were $3.25 (service/transaction and the 1.25 was the venue fee).
Gah, $10 on a $25 ticket via TF this week.
This is really nitpicky but TF's physical tickets are really cheesy looking. (Ticketweb's are cool)
Title: Re: Ticketfly improvements since 2010?
Post by: Yada on March 12, 2011, 02:48:45 pm
I agree...TF charges a processing fee of $4 for 930 shows....other TF venues don't charge this processing fee
Good points and I agree, too. I used Ticketweb for North Star awhile ago and I think fees total were $3.25 (service/transaction and the 1.25 was the venue fee).
Gah, $10 on a $25 ticket via TF this week.
This is really nitpicky but TF's physical tickets are really cheesy looking. (Ticketweb's are cool)

Who cares what a ticket looks like?
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on March 12, 2011, 05:51:33 pm
I said it was being nitpicky. I'm not obsessed with my ticket collection, but I do save them. First, TF's don't even fit in a wallet. Secondly, they're pretty cheesy looking and have the TF logo over the entire ticket and are less about the show if you want such memorabilia. I don't really care, just thought of it and mentioned. And, knew, the comment I was subject to question.
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on March 13, 2011, 10:13:11 am
besides the show itself . . . the ticket is one of the most important parts of the concert experience.  it better be fucking perfect.  that's why those ticket fast computer printer ticket things suck.
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on March 13, 2011, 02:39:27 pm
i have a question for miss thing herself, tflyamy . . . or anybody else who might have an answer through experience.  like ticketmaster, does ticketfly "re-release" tickets during any windows of time close to the show.  i can usually, if done correctly, pull fancy pants seats a week or less from the show date on ticketmaster.  that is why i like them and their fees.
Title: Re: Ticketfly improvements since 2010?
Post by: bekessler on March 13, 2011, 03:20:55 pm
i have a question for miss thing herself, tflyamy . . . or anybody else who might have an answer through experience.  like ticketmaster, does ticketfly "re-release" tickets during any windows of time close to the show.  i can usually, if done correctly, pull fancy pants seats a week or less from the show date on ticketmaster.  that is why i like them and their fees.

I assume this would be up the venue, band, or promoter not the ticketing company.  That said, I pulled 10th row for night 1 Merriweather the day before the show on ticketfly last year.
Title: Re: Ticketfly improvements since 2010?
Post by: walkonby on March 13, 2011, 04:14:02 pm
i have a question for miss thing herself, tflyamy . . . or anybody else who might have an answer through experience.  like ticketmaster, does ticketfly "re-release" tickets during any windows of time close to the show.  i can usually, if done correctly, pull fancy pants seats a week or less from the show date on ticketmaster.  that is why i like them and their fees.

I assume this would be up the venue, band, or promoter not the ticketing company.  That said, I pulled 10th row for night 1 Merriweather the day before the show on ticketfly last year.

i was always curious who decided such nice presents for people who couldn't get good tickets and refuse to use stubhubb/craigslist(they'll kill you there like an online version of the streets of dc).  i just refuse to go to merriweather for lawn.  major letdown. 
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on March 14, 2011, 10:48:50 am
A question that may need to be in the FAQ section, but thought some of you or Amy might know...When a show is sold out, the parking ticket purchase option goes away too. Am I not seeing it? (On tickets.com they were on a separate listing under the show.)
TF parking purchase is on the same page as the show purchase listing. (see a current show not sold out)
Yet, if you look at shows that are sold out a month from now, the parking ticket option is not available; the sold out box is there. Parking doesn't generally sell out in advance (does it?).

Another question is there an option to create an account? It's been awhile since I purchased online. Recently, I did, but I didn't see the option to sign in for an account. I just assumed I never made one & filled out my information  before purchase.

Edit / answer:
Due to the way the system is set up, currently parking tickets are not available on line, once a show sells out.  However, if there is still parking available you can buy at the box office or by calling TicketFly @ 877-435-9849.

Also, there is not an option to create an account on TicketFly, but that is coming very soon.
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on March 18, 2011, 09:00:45 pm
thank you for linking to parking on the concert list & TF page(s) for sold out shows.
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on April 06, 2011, 06:14:09 pm
oh dear.. TF is down..



Ticketfly
Due to a transformer exploding outside of Ticketfly HQ in San Francisco (Oh no! Everybody's ok!), our phone support and sales are temporarily down. We hope to be back up and running ASAP. In the meantime, check out our help desk for FAQs and alternate methods of support. Thanks!
Ticketfly FAQ
support.ticketfly.com
Hello- Due to an external power outage near Ticketfly Headquarters, our phone support is temporarily down. We are working to get everything back up and running as soon as we can. In the meantime, if you have a question about an existing order, please email customersupport@ticketfly.com If you wou
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on April 07, 2011, 11:12:37 am
ticketfly is starting to bug me..
Title: Re: Ticketfly improvements since 2010?
Post by: Relaxer on April 07, 2011, 11:14:06 am
oh dear.. TF is down..

Ticketfly
Due to a transformer exploding outside of Ticketfly HQ in San Francisco (Oh no! Everybody's ok!), our phone support and sales are temporarily down.

(http://4.bp.blogspot.com/_m8ZxGilwzps/SnZYJcuaBxI/AAAAAAAAAD0/JSzrcxRLKZE/s400/Transformers+HD.jpg)

OMG Be safe Ticketfry!
Title: Re: Ticketfly improvements since 2010?
Post by: ggw on April 07, 2011, 11:18:46 am
ticketfly is starting to bug me..

Do they call late at night and hang up when you answer?
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on April 07, 2011, 11:24:01 am
ticketfly is starting to bug me..

Do they call late at night and hang up when you answer?


 no, but my cars order doesn't show up in my account..
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on April 07, 2011, 01:03:05 pm
no, but my cars order doesn't show up in my account..

that's the system mocking you for your choice of musical entertainment - "you don't actually want those tickets, now do you?"
Title: Re: Ticketfly improvements since 2010?
Post by: Bombay Chutney on April 07, 2011, 01:37:35 pm
A decent mobile app would be nice.
Title: Re: Ticketfly improvements since 2010?
Post by: Darth Ed on April 07, 2011, 01:50:25 pm
I'm kind of confused at the relationship between Ticketfly and ticketingcentral.com. For example, for today's Mumford & Sons pre-sale, I was initially taken to a Ticketfly.com web page, but then I ended up on ticketingcentral.com. I think Ticketfly does this for all Merriweather shows? I think that explains why Hutch's Cars tickets doesn't show up in his Ticketfly.com account. Well, as I was checking out, I kept trying to enter my Ticketfly.com username and password and it wasn't being accepted. Fortunately, after the third or fourth time, I realized my error and looked up my ticketingcentral.com password and was able to purchase my ticket.

Ticketingcentral.com's web interface is just really odd too. You have to click on way too many buttons to just check to see if any tickets are available. And does anyone else see "NaN:NaN:NaN" for the time remaining to checkout? That always freaks me out.
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on April 07, 2011, 01:55:45 pm
i saw the symbol for pie in the captcha on ticketfly! WTf?
Title: Re: Ticketfly improvements since 2010?
Post by: wml7 on April 07, 2011, 02:02:03 pm
i saw the symbol for pie in the captcha on ticketfly! WTf?

haha, I had sanskrit for mine  ;D
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on April 07, 2011, 02:06:48 pm
basically my orders won't show up in my ticketfly account under "my orders"... I talked to ticketfly and they didn't have a clue... maybe i have duplicate accounts under the same email address... thats all that comes to my mind..
Title: Re: Ticketfly improvements since 2010?
Post by: hemisphire on April 07, 2011, 02:10:57 pm
My Cars order shows up in my account...
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on April 07, 2011, 02:13:01 pm
My Cars order shows up in my account...


Its not just the cars order that isn't showing up.. its very odd...


Title: Re: Ticketfly improvements since 2010?
Post by: Bombay Chutney on May 05, 2011, 10:23:43 am
Please stop sending me to your home page every time I delete something from my cart.  Please put the "Quantity" and "Price Level" buttons on the same page.   Your site works fine for GA shows, but when it comes to trying to choose seats for reserved seat shows, it's really a PITA.
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on May 05, 2011, 01:20:31 pm
Please stop sending me to your home page every time I delete something from my cart.  Please put the "Quantity" and "Price Level" buttons on the same page.   Your site works fine for GA shows, but when it comes to trying to choose seats for reserved seat shows, it's really a PITA.

THIS.

the navigation flow during purchasing is really awkward.  if you cancel an order, you should be taken back to the show's page to request new tickets.  being taken to the front page just creates extra clicks.  and there aren't any good reasons why we can't choose between best available and selected sections on the first ordering page.

it appears as if navigation was designed with technical considerations in mind ("this make a call to a different database, so it's easier to put it on another page", "we've designed our sessions so they can only manage one order, once tickets are cancelled you need to start over").  wrong emphasis.
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on May 24, 2011, 04:04:25 pm
Hey All-

Sorry for being late to the party on this one. I've sure missed you guys! Things are busy at Ticketfly HQ.

Sooo...since I've last been here, we've rolled out customer accounts on Ticketfly that now effect the 9:30 Club.

I'm sure you've all noticed that the interface for 9:30 Club and MPP are different, and that's because they are being sold on different platforms. MPP requires a separate login for purchases on that platform. Anything non-MPP will show up in your Ticketfly account (9:30 Club, 6th & I, U Street, Lisner, etc.) and past purchases.

I would strongly suggest using the same login credentials for both systems. There's no reason not to, and it will make your purchasing during a busy on sale a bit easier.

We are paying attention to your feedback on the purchase flow and sending it along.

Thanks!

-Amy
Title: Re: Ticketfly improvements since 2010?
Post by: Bombay Chutney on May 24, 2011, 10:16:23 pm



I'm sure you've all noticed that the interface for 9:30 Club and MPP are different, and that's because they are being sold on different platforms. MPP requires a separate login for purchases on that platform. Anything non-MPP will show up in your Ticketfly account (9:30 Club, 6th & I, U Street, Lisner, etc.) and past purchases.

I would strongly suggest using the same login credentials for both systems. There's no reason not to, and it will make your purchasing during a busy on sale a bit easier.


Requiring 2 separate user accounts is ridiculous.  Your site actually seems to be getting more difficult to use, rather than easier.

Title: Re: Ticketfly improvements since 2010?
Post by: eltee on May 25, 2011, 11:32:40 am
If you use the same credentials and want to review your account / ticket receipts, etc. how will it know which venue/account you actually want? I understand if you go to a particular venue's show listings and purchase from there, but if you log on to review your shows, or re-print a receipt, etc. it won't know which venue account you want if you use the same credentials. Will it? (Even banks now let you view different accounts in the same window.)
My only complaint as of late is when I didn't receive a receipt in email, I logged on, it wasn't in my account, I called the TF number (hard to find by the way), it rang and rang and rang (not so good if you're wanting to buy tickets) then finally disconnected. I called back twice, and selected customer service and it rang and rang, same deal. So I called back, spoke to an agent after waiting five min., (again not so good if you use the phone to buy tickets) and they said "oh that dept. just got into the office, they are available to talk now." (the agent couldn't look anything up based upon my name, show, venue, etc.) So, I asked to be transferred to cust. service & they said there were unable to transfer, I'd have to call back. Not impressed.
Recently, I found Ticket Alternative to be all right w/ prices and transaction.
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on July 13, 2011, 06:42:59 pm
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

Quote
FROM: sweetcell
TO: Tech Support

Hello, Tech Support,

I'm having an issue when shopping for tickets using Firefox (using version
5.0). when i go from the ticketfly.com event description page to the
ticketingcentral.com ordering page, I get the message "This web session has
expired. Please close this browser window and start over." No matter what I
do - reload the TF.com page, close the browser, etc - I get the same error.
i have to use another browser if i want to buy tickets. this appears to
affect only certain links - it's happened to me twice out of maybe 10
purchases/inquiries, over the past month.

what causes this? what can be done about it?
Quote
FROM: Tech Support
TO: sweetcell

Our website is more compatable with Internet Explorer. You may try your purchase from that internet browser, or contact Ticketfly directly for assistance at (877) 435-9849.

Thank you, and have a great day.

Nicole
Client Services
Title: Re: Ticketfly improvements since 2010?
Post by: i am gay and i like cats on July 13, 2011, 09:24:57 pm
i use both.  i like both.  you gotta like both.  you gotta use both.
Title: Re: Ticketfly improvements since 2010?
Post by: DotTheEyes on July 14, 2011, 10:37:16 am
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

Quote
FROM: sweetcell
TO: Tech Support

Hello, Tech Support,

I'm having an issue when shopping for tickets using Firefox (using version
5.0). when i go from the ticketfly.com event description page to the
ticketingcentral.com ordering page, I get the message "This web session has
expired. Please close this browser window and start over." No matter what I
do - reload the TF.com page, close the browser, etc - I get the same error.
i have to use another browser if i want to buy tickets. this appears to
affect only certain links - it's happened to me twice out of maybe 10
purchases/inquiries, over the past month.

what causes this? what can be done about it?
Quote
FROM: Tech Support
TO: sweetcell

Our website is more compatable with Internet Explorer. You may try your purchase from that internet browser, or contact Ticketfly directly for assistance at (877) 435-9849.

Thank you, and have a great day.

Nicole
Client Services

God, I wish I had read this yesterday.  :P

Everything you said is completely right.  Them being all, "Hey, just use Internet Explorer, loser" is so lame.
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on July 14, 2011, 11:02:58 am
God, I wish I had read this yesterday.  :P

i post a lot of crap.  it's hard to filter the signal from the noise ;)
Title: Re: Ticketfly improvements since 2010?
Post by: chaz on July 14, 2011, 11:11:40 am
For the life of me, I can not comprehend why a company that relies on e-commerce for the lions share of its income would not ensure that it's site is 100% compatible with all the widely used browsers.
 

I just can't believe that a company like this would allow themselves to look like such bafoons. 

Title: Re: Ticketfly improvements since 2010?
Post by: hemisphire on July 14, 2011, 11:13:14 am
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

I'm sorry, is this the year 2000?  Should I find I copy of Netscape?  Or perhaps Lynx?  

Maybe it works best with IE6, which every intelligent person agrees should be doused with gasoline and lit on fire.
Title: Re: Ticketfly improvements since 2010?
Post by: azaghal1981 on July 14, 2011, 11:43:15 am
I did find out the same thing was true  for Missiontix when attempting to purchase Jeff Mangum tickets for Baltimore a little while back. The page refused to load with FF. Everyone I asked who was able to pull anything was using IE.
The main difference between both companies, though is that TF is trying to compete on the national scale while Mission basically services only one city. As stated above, support for IE, FF and even Chrome should be the bare minimum for TF.
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

Quote
FROM: sweetcell
TO: Tech Support

Hello, Tech Support,

I'm having an issue when shopping for tickets using Firefox (using version
5.0). when i go from the ticketfly.com event description page to the
ticketingcentral.com ordering page, I get the message "This web session has
expired. Please close this browser window and start over." No matter what I
do - reload the TF.com page, close the browser, etc - I get the same error.
i have to use another browser if i want to buy tickets. this appears to
affect only certain links - it's happened to me twice out of maybe 10
purchases/inquiries, over the past month.

what causes this? what can be done about it?
Quote
FROM: Tech Support
TO: sweetcell

Our website is more compatable with Internet Explorer. You may try your purchase from that internet browser, or contact Ticketfly directly for assistance at (877) 435-9849.

Thank you, and have a great day.

Nicole
Client Services
Title: Re: Ticketfly improvements since 2010?
Post by: Bombay Chutney on July 14, 2011, 11:48:46 am
Trying to buy 2 tickets for Willie.  Got to the end and I get this:

------------------
There was a problem with your submission
Ticketfly just experienced a hiccup but all may be fine. If you do not receive an order confirmation within the next 2 minutes please attempt another purchase.

You may also contact Ticketfly Support to check on the status of your tickets.
------------------

Got that twice.   It's not a "hiccup".  It's a system failure.     I still don't know if I have 0, 2 or 4 tickets.  I may have just spent $300 on 4 tickets (including 2 I don't need), or have nothing for a show that's going to sellout.  If I try again, there's a chance I'll end up with 6 tickets, putting me over the limit and having all of my orders canceled.

It really shouldn't be this difficult.
Title: Re: Ticketfly improvements since 2010?
Post by: James Ford on July 14, 2011, 11:49:32 am
buffoons

For the life of me, I can not comprehend why a company that relies on e-commerce for the lions share of its income would not ensure that it's site is 100% compatible with all the widely used browsers.
 

I just can't believe that a company like this would allow themselves to look like such bafoons. 


Title: Re: Ticketfly improvements since 2010?
Post by: chaz on July 14, 2011, 12:09:40 pm
I was pretty sure I was spelling that wrong.

buffoons

For the life of me, I can not comprehend why a company that relies on e-commerce for the lions share of its income would not ensure that it's site is 100% compatible with all the widely used browsers.
 

I just can't believe that a company like this would allow themselves to look like such bafoons. 


Title: Re: Ticketfly improvements since 2010?
Post by: wml7 on July 14, 2011, 12:18:57 pm
I used prodigy web browser  ;D
Title: Re: Ticketfly improvements since 2010?
Post by: RatBastard on July 14, 2011, 12:21:22 pm
I use a ansi graphics and text based terminal program over a 300 baud acoustic coupler modem!
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on July 14, 2011, 12:23:59 pm
Trying to buy 2 tickets for Willie.  Got to the end and I get this:

------------------
There was a problem with your submission
Ticketfly just experienced a hiccup but all may be fine. If you do not receive an order confirmation within the next 2 minutes please attempt another purchase.

You may also contact Ticketfly Support to check on the status of your tickets.
------------------

Got that twice.   It's not a "hiccup".  It's a system failure.     I still don't know if I have 0, 2 or 4 tickets.  I may have just spent $300 on 4 tickets (including 2 I don't need), or have nothing for a show that's going to sellout.  If I try again, there's a chance I'll end up with 6 tickets, putting me over the limit and having all of my orders canceled.

It really shouldn't be this difficult.


woa - at least TF is innovating :)

i would call TF.  a customer rep should be able to look up your order(s) and let you know if you have bought tix or not.
Title: Re: Ticketfly improvements since 2010?
Post by: StoneTheCrow on July 14, 2011, 12:29:26 pm
I would call them

I've twice experienced "hiccups" like that with Ticketmaster. One time they actually called me. The other I called them. Both times it was taken care of to my satisfaction.
Title: Re: Ticketfly improvements since 2010?
Post by: hannnah on July 14, 2011, 12:46:42 pm
Bah.  There was no option for parking for Kaiser Chiefs when I bought tickets this morning, Willie went on sale at a completely random time (which may or may not be TF's fault, but they're a convenient scapegoat), and when I pointed out to their CS bod on Twitter that the parking wasn't there and asked if I could just add it to one of my other existing orders for today once they found it, apparently that's not an option.  ::)  Having to do two orders for 930 plus a third for VFest because of the split account thing was bad enough, but a 4th just for parking isn't happening.
Title: Re: Ticketfly improvements since 2010?
Post by: atomicfront on July 14, 2011, 12:58:24 pm
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

I'm sorry, is this the year 2000?  Should I find I copy of Netscape?  Or perhaps Lynx?  

Maybe it works best with IE6, which every intelligent person agrees should be doused with gasoline and lit on fire.

Or perhaps it is fire fox's problem.  If it works with IE6 use that and stop complaining.  IE6 is free as were the tickets.
Title: Re: Ticketfly improvements since 2010?
Post by: hemisphire on July 14, 2011, 02:59:54 pm
Or perhaps it is fire fox's problem.  If it works with IE6 use that and stop complaining.  IE6 is free as were the tickets.

Yes, IE6 is free.  But are you aware of the number of security holes in it?  I wouldn't recommend anyone use IE6 or IE7 at this point. 
Title: Re: Ticketfly improvements since 2010?
Post by: vansmack on July 14, 2011, 03:06:14 pm
I wouldn't recommend anyone use IE6 or IE7 at this point. 

Seriously.  I hope the IE6 reference was a joke because it's a joke of a browser now.
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on July 14, 2011, 03:47:11 pm


I will hold my nose and use it tomorrow but thats it!
 :D
Title: Re: Ticketfly improvements since 2010?
Post by: chaz on July 14, 2011, 03:48:55 pm
I wouldn't recommend anyone use IE6 or IE7 at this point. 

Seriously.  I hope the IE6 reference was a joke because it's a joke of a browser now.
not to mention its impossible to install it on win7
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on November 10, 2011, 11:37:50 am
seems like ticketfly had a few problems this morning.  i tried purchasing tix for Thievery Corporation, and the system kept hanging at various points.  logging in to my account seemed to be the biggest problem, typically the login screen pop-up would appear but it would be blank.  when the login/password boxes did appear in the pop-up, the system would time out after i entered my account information.  i spent 23 frustrating minutes putting tickets in my cart and then being unable to complete the order.  finally got through, but it was nerve-racking and time-consuming.  it was frustrating to watch the ticker on my cart count down to 0:00 and there being nothing i could do to get out of ticketing purgatory. 
Title: Re: Ticketfly improvements since 2010?
Post by: TFlyAmy on November 11, 2011, 05:34:29 pm
Hey Sweetcell-

Yep, we had some hiccups yesterday morning that seem to be clear now. Sorry about that.

Were you able to get tickets?

-Amy
Title: Re: Ticketfly improvements since 2010?
Post by: Darth Ed on November 14, 2011, 03:37:32 pm
I too experienced a lot of problems get Wild Flag tickets on 11/10, but I was eventually able to checkout. Took like 20 minutes and like a dozen attempts though.
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on November 14, 2011, 04:53:49 pm
Hey Sweetcell-

Yep, we had some hiccups yesterday morning that seem to be clear now. Sorry about that.

Were you able to get tickets?

-Amy

yup, i eventually got tickets.  i knew that show would sell out quickly, so i was stressed out during those 23 minutes... i had no idea how fast it was going to sell out.  turned out that it took hour, not a few minutes - although at one point i got a "no tickets available" message which really made me unhappy.  luckily it was temporary and more tickets became available, but it was weird that it took hours for the show to sell out yet the inventory was depleted at some point within 15 minutes of onsale.  could have been all those failed orders that were holding tickets, heaven knows that i was responsible for at least a dozen of them.
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on December 08, 2011, 09:42:57 am
Is it just me or can one not return to the main TF / 930 page when reviewing one's TF account? When reviewing my account in TF, I want to return to the TF home page / 930 ticketing page. I don't see a link to return to either. I click on the TF logo at the top, it doesn't do anything. ..One just has to back page I guess?
Also, still no way to save credit card info still or have I forgotten?
Title: Re: Ticketfly improvements since 2010?
Post by: eltee on February 22, 2013, 10:03:40 pm
So, I just bought tickets via TF after a long time. Noticed a few updates and one I'm curious about...the options to obtain tickets shown are will call, std. mail or UPS. They don't list prices. So I wrote TF who told me that it's $3.50 to mail - which again it doesn't show. Am I missing the cost? (I selected mail b/c TM is free to ship that method and I assumed it would be the same.) They also told me I could print at home for free -- I didn't see that option at all. Is it a concert by concert basis?
Still can't store a credit card which would be helpful for those show that have the potential to sell out in minutes.
Oh, and base cost was $35, service $4 other fees $12. Somehow they are now more expensive than TM fees. ?
Title: Re: Ticketfly improvements since 2010?
Post by: sweetcell on February 23, 2013, 05:30:33 pm
Still can't store a credit card which would be helpful for those show that have the potential to sell out in minutes.

storing a credit card won't do anything to help you with quick sellout shows.  the tough part is reserving a ticket, aka getting it in your basket - your CC doesn't play a role in that.  once you get your ticket(s), you have 10 minutes to fill out the CC info.  whether you take 10 seconds or 9:59 to enter your CC, you're still going to get only that ticket that you have reserved.  you're not going to lose it (unless you take more than 10 minutes). 

i don't see how having your CC stored will change any of that...
Title: Re: Ticketfly improvements since 2010?
Post by: LosthismindHatch ♆ ✯ ㋡ 🖖 ⛄ on December 01, 2017, 04:08:01 pm
so when did the ticketfly Andriod App disappear?
Title: Re: Ticketfly improvements since 2010?
Post by: hutch on December 02, 2017, 09:16:15 am
Wonder how TFAmy is doing...
Title: Re: Ticketfly improvements since 2010?
Post by: kosmo vinyl on December 05, 2017, 11:34:08 am
only slightly stalkerish on this one, seeing as we are "friends" on Facebook...

She is working as a stand up comedian and has an album out on Kill All Rock stars.

https://amymiller.bandcamp.com/album/solid-gold

Title: Re: Ticketfly improvements since 2010?
Post by: Julian, Semi-Retired WUNDERKIND on December 05, 2017, 11:36:54 am
She is working as a stand up comedian and has an album out on Kill All Rock stars.

https://amymiller.bandcamp.com/album/solid-gold
Did not see that coming. Wow. She never said anything remotely funny during her time as a PR flack on here!
Title: Re: Ticketfly improvements since 2010?
Post by: Space Freely on December 05, 2017, 12:32:39 pm
She is working as a stand up comedian and has an album out on Kill All Rock stars.

https://amymiller.bandcamp.com/album/solid-gold
Did not see that coming. Wow. She never said anything remotely funny during her time as a PR flack on here!

Two nights at Floppers Comedy Club. That's pretty impressive.
Title: Re: Ticketfly improvements since 2010?
Post by: ggw on December 05, 2017, 01:19:10 pm
http://www.wweek.com/arts/2016/02/25/breitbart-calls-amy-miller-a-comedy-terrorist-for-standing-up-to-an-mra/

Title: Re: Ticketfly improvements since 2010?
Post by: hutch on December 05, 2017, 01:32:09 pm
Wow...I had no idea...i remember when we had her all to ourselves