930 Forums
=> GENERAL DISCUSSION => Topic started by: district2020 on November 05, 2009, 12:08:52 pm
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>:(
I was purchasing a ticket this morning to an upcoming 9:30 show on ticketfly. All was well until I got to the payment screen. Did a doubletake @ the fees. Service fee + order processing fee = additional 43% of the ticket price.
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Mind you, this is a WILL CALL TICKET!
Is it me or this ticketing FAIL? Anyone? Bueller?
(Ticket was $20, surcharges were almost $9, FYI)
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we have a whole separate thread about ticketfly already
these surcharges aren't any different from what tickets.com charges for 9:30 club tickets now. They've been outrageous for awhile.
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Well, 9:30 will lose in the end if people stop going to the shows... I hope this is a 'kink' that will be worked out. I mean, I don't think the club has formally announced ticketfly yet, so give them a chance.
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I'd LOVE to give them a chance...without an additional 43% tacked onto the ticket. Mind you, I would be paying for the ticket, PLUS an additional 43% of the ticket.
I was trying to purchase one ticket to La Roux. In fact, I was getting all my friends to buy tickets. Huge HUGE fan. But when I saw this, I actually stopped and emailed/facebooked my friends telling them that I was no longer going to buy a ticket.
43%!!! Will call!
Can you imagine yourself going to a movie or a play or a sportint event & being required to pay an additional 43% for event? How is this okay?
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I'd LOVE to give them a chance...without an additional 43% tacked onto the ticket. Mind you, I would be paying for the ticket, PLUS an additional 43% of the ticket.
I was trying to purchase one ticket to La Roux. In fact, I was getting all my friends to buy tickets. Huge HUGE fan. But when I saw this, I actually stopped and emailed/facebooked my friends telling them that I was no longer going to buy a ticket.
43%!!! Will call!
Can you imagine yourself going to a movie or a play or a sportint event & being required to pay an additional 43% for event? How is this okay?
Dude get a clue and buy them at the box and your ticket service fee is $1 measly dollar.
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A clue? Okay. What about those that can't easily make it to 930 club and can only get them online or by calling? Those with mobility impairments? Those living outside downtown? Those that don't have the time to hike over there? I am lucky and go on my lunch break to get tickets. But 43%? You can actually justify that hutch? Put it in this context: we pay a 20% tip at a restaurant for good service. 43%? That better be damn good service.
I'd LOVE to give them a chance...without an additional 43% tacked onto the ticket. Mind you, I would be paying for the ticket, PLUS an additional 43% of the ticket.
I was trying to purchase one ticket to La Roux. In fact, I was getting all my friends to buy tickets. Huge HUGE fan. But when I saw this, I actually stopped and emailed/facebooked my friends telling them that I was no longer going to buy a ticket.
43%!!! Will call!
Can you imagine yourself going to a movie or a play or a sportint event & being required to pay an additional 43% for event? How is this okay?
Dude get a clue and buy them at the box and your ticket service fee is $1 measly dollar.
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Also, the email blast conveniently left out the segment that indicated you can buy the tickets at the boxoffice. I almost always get my tickets at the box office.
For loyal readers of our email blasts only, we list yet-to-be-advertised or "Soft Sale" shows at the 9:30 Club:
The following show is on sale through Tickets.com:
Sa 12/26 Stephen Kellogg and the Sixers
The following shows are on sale through Ticketfly.com:
Sa 1/2 Gogol Bordello
Su 1/3 Gogol Bordello
Th 1/7 City and Colour
Sa 1/30 WP Presents Tea Leaf Green w/ Elmwood
W 2/10 La Roux
W 3/24 Miike Snow On Sale Saturday, November 7 at 10am
I'd LOVE to give them a chance...without an additional 43% tacked onto the ticket. Mind you, I would be paying for the ticket, PLUS an additional 43% of the ticket.
I was trying to purchase one ticket to La Roux. In fact, I was getting all my friends to buy tickets. Huge HUGE fan. But when I saw this, I actually stopped and emailed/facebooked my friends telling them that I was no longer going to buy a ticket.
43%!!! Will call!
Can you imagine yourself going to a movie or a play or a sportint event & being required to pay an additional 43% for event? How is this okay?
Dude get a clue and buy them at the box and your ticket service fee is $1 measly dollar.
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This is the first I've heard of these "ticket surcharges" and I'm interested to know more...
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This is the first I've heard of these "ticket surcharges" and I'm interested to know more...
This is the first I've heard of this "La Roux" and I'm pretty sure I'm not interested in hearing more...
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That's Julian's line.
This is the first I've heard of these "ticket surcharges" and I'm interested to know more...
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I'd LOVE to give them a chance...without an additional 43% tacked onto the ticket. Mind you, I would be paying for the ticket, PLUS an additional 43% of the ticket.
I was trying to purchase one ticket to La Roux. In fact, I was getting all my friends to buy tickets. Huge HUGE fan. But when I saw this, I actually stopped and emailed/facebooked my friends telling them that I was no longer going to buy a ticket.
43%!!! Will call!
Can you imagine yourself going to a movie or a play or a sportint event & being required to pay an additional 43% for event? How is this okay?
Its not about whether its ok or fair or anything like that..its just the way it is.. until consumers do something to band together and react to this monstrosity nothing will change..
You have a problem with ticket charges? Buy at box.. too bad if you don't live close by..do not feed the monster.. go to more shows that try to limit this crap.. write Seth a letter...DO SOMETHING.. consumers have all taken it lying down for years and they will just continue to hike charges infinitum..
Also dont' be so naive... I mean a part of these charges goes back to the 930 club.. thats why these things continue: because the ticket sellers are paying off the venues... I've seen statements at a venue and you may be surprised but the ticketmaster "rebate" which goes back to the venue sometimes makes the difference between a show being "profitable" and not..And ultimately part you could argue goes back to artist too... The problem is that the face value ticket price no longer reflects the actual ticket price... We need to move to a single all in ticket price.
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I say keep the system as is.
The people dumb enough to live in DC with its higher rent, mortgages, and taxes should get some kind of break. That break being living close enough to the club so that they can swing by and buy service fee free tickets.
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As someone has already mentioned, the service and handling fees are no different for Ticketfly then Tickets.com.
Also I think it's important to keep this in perspective. Of course if you buy one ticket the fees will seem larger and be a bigger percentage, but for example if you were to buy 4 tickets to Gogol Bordello your cost of the tickets would be $120.00 and your total charges associated would come to $30.00, which is only 25% in service charges rather than the 43% mentioned.
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I say keep the system as is.
The people dumb enough to live in DC with its higher rent, mortgages, and taxes should get some kind of break. That break being living close enough to the club so that they can swing by and buy service fee free tickets.
Just to confirm, this is Charlie Nakatestes/Rhett, right?
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Hoya, he won't confirm it but, yes, he is.
He still thinks it's Halloween and hopes he can keep hiding behind that mask that everyone else sees right through. Even Seth and the Mod squad. :D
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Also I think it's important to keep this in perspective. Of course if you buy one ticket the fees will seem larger and be a bigger percentage, but for example if you were to buy 4 tickets to Gogol Bordello your cost of the tickets would be $120.00 and your total charges associated would come to $30.00, which is only 25% in service charges rather than the 43% mentioned.
HAHAHAHAHAHAHAHAHAHAHAHA
ONLY 25%
HAHAHAHAHAHAHAHAHAHAHAHAHAHA
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HAHAHAHAHAHAHAHAHAHAHAHA
How much would it cost you at your hourly work rate to get to 930 Club and buy the tickets yourself?
HAHAHAHAHAHAHAHAHAHAHAHAHAHA
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You have a problem with ticket charges? Buy at box.. too bad if you don't live close by..do not feed the monster.. go to more shows that try to limit this crap.. write Seth a letter...DO SOMETHING.. consumers have all taken it lying down for years and they will just continue to hike charges infinitum..We need to move to a single all in ticket price.
I try to get tickets when I'm at another show, but c'mon, going to more shows? I'm trying to save money for the next pricey show! I can only afford so much. If I don't go to shows to make a point, I'm the one that loses. When we say something here, or to Seth, to make a change, it's seen as complaining.
I agree - single ticket price would be better, if only a mind game.
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I was purchasing a ticket this morning to an upcoming 9:30 show on ticketfly. All was well until I got to the payment screen. Did a doubletake @ the fees. Service fee + order processing fee = additional 43% of the ticket price.
you were quoted in yesterday's washingtonpost.com's 'got plans' online chat: http://www.washingtonpost.com/wp-dyn/content/discussion/2009/10/29/DI2009102903588.html (http://www.washingtonpost.com/wp-dyn/content/discussion/2009/10/29/DI2009102903588.html)
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HAHAHAHAHAHAHAHAHAHAHAHA
How much would it cost you at your hourly work rate to get to 930 Club and buy the tickets yourself?
HAHAHAHAHAHAHAHAHAHAHAHAHAHA
Depends on whether she works at McDonalds or Burger King. And which location.
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I agree - single ticket price would be better, if only a mind game.
I don't even worry about service fees any longer for this exact reason. It's really just a mind game. It makes no difference about the service charges vs. convenience fees vs. box-office fees vs. delivery fees vs. will-call fees, etc. The cost of a show isn't the face value of the ticket - it's the amount of money that comes out of my wallet. There are currently 2 prices: the tickets.com final price and the box office final price. That's it. Those are your choices. Each has their advantages and disadvantages. Worrying about the breakdown of those costs is an exercise in frustration and irrelevant in the long run.
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The cost of a show isn't the face value of the ticket - it's the amount of money that comes out of my wallet. There are currently 2 prices: the tickets.com final price and the box office final price. That's it. Those are your choices. Each has their advantages and disadvantages. Worrying about the breakdown of those costs is an exercise in frustration and irrelevant in the long run.
chutney for president.
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(Ticket was $20, surcharges were almost $9, FYI)
so if the ticket ends up being $29, then that's what it costs...you should decide to go based on that number
how it gets split up between nightclub/promoter/ticket co/band...that just doesn't matter...the end result to you is that it's $29...worrying about who gets what on our end just isn't going to help you
I agree with the people that say vote with your wallet
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One quick point though. Shouldn't the price that listed on websites and in ads include all of these fees? It doesn't seem right to me that consumers only know the real cost of a ticket until they reach the checkout point.
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Yes, I would agree with you that to have it sprung on you at the end kinda sucks...except that everybody here knows that's coming so who are we really fooling with that argument
The issue that this thread was addressing, I think, was how much the ticket ends up costing, not the surprise of it
plus you can always bail at checkout....it's not like you order something and THEN the extra charges are added without your approval
again...vote with your wallets...if you think the total ticket is too much, don't go
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Thanks, I completely agree with that, but think ticket sellers could curb some of the vocal outrage if they just made the system a bit more transparent and up-front. Personally, I buy as many tickets as I can from the box office and often miss shows if they are too expensive. I think it's easy to foget how many shows you actually don't go to because of the price. When you see costs that appear to be "extra" tacked on to tickets that you can afford, it becomes just an easy target for grumbling.
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(Ticket was $20, surcharges were almost $9, FYI)
so if the ticket ends up being $29, then that's what it costs...you should decide to go based on that number
how it gets split up between nightclub/promoter/ticket co/band...that just doesn't matter...the end result to you is that it's $29...worrying about who gets what on our end just isn't going to help you
I agree with the people that say vote with your wallet
Okay, okay, good points, I agree. I do think this way at times, and will continue. Worrying about who gets what isn't at the top of my complaints. Sure, it sucks to see TM and LN charge high fees, when it seems to be they get most of the cut. But, I can't know for sure.
What's at the top of my list is the final high cost - no matter what charges go in to make the total.
Tickets.com has been better than TM/LN, so thank you, Seth. I know you are working hard to find a better tool for the club and us. Plenty of people will continue to buy and afford tickets and fill the club, I get it. Telling us not to go is simple, but please look at it from the other side. I want to see live music - a hobby, general interest/entertainment, and social outlet. It's not one show a year.
It is a bit of a bummer when you get really excited for that one show you've been waiting for, see the face value, figure you can manage that, plug in your info, hit "purchase" and fees are over the top.
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i like how seth capitalizes some sentences and words but not others. it's . . . kitten cute.
i want to roll around naked in a big ole pile of money, and see how many surcharges i can create.
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This same logic applies to everything. I wanted a beer last night at a show, but I only had four bucks on me. My options where 1) no beer or 2) drink a PBR. I opted for number one. Just cuz you want something doesn't mean life's handing it out. Good lord.
Plus, based on the amount of shows some of you guys go to, ticket surcharges are obviously not a concern. You're only fired up enough to gripe about it on a message board, which isn't doing shit. Either put up or shut up.
I think service fees are lame too, but guess what? They're providing me a service so I don't have to drive to get tickets. Seems fair to me.
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which sentence did I capitalize?
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Plus, based on the amount of shows some of you guys go to, ticket surcharges are obviously not a concern. You're only fired up enough to gripe about it on a message board.
I think service fees are lame too, but guess what? They're providing me a service so I don't have to drive to get tickets. Seems fair to me.
nkotb, voice of reason!!... What the hell? What year is it? How long have I been asleep?
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(Ticket was $20, surcharges were almost $9, FYI)
so if the ticket ends up being $29, then that's what it costs...you should decide to go based on that number
how it gets split up between nightclub/promoter/ticket co/band...that just doesn't matter...the end result to you is that it's $29...worrying about who gets what on our end just isn't going to help you
I agree with the people that say vote with your wallet
I agree Seth but why not then charge 29$ all in? You say we shouldn't worry about the extra $9 but its you guys that bring it up! Just charge us the all in price and then you divide up the charges amongst yourselves.. I mean you say not to think about it and we wouldn't except you bring it up by having one price and then adding the charges and telling us what they are..... no?
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It's just nuts...we're talking about a modern convenience here. It's not like a food or water surcharge...it's a fucking concert.
Somebody had to man up and set the record straight ;)
nkotb, voice of reason!!... What the hell? What year is it? How long have I been asleep?
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one could always buy tickets from a broker, just consider it a different but still pesky convenience fee.
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This sure leaves a good opportunity for the Fillmore to undercut, if it ever opens.
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how it gets split up between nightclub/promoter/ticket co/band...that just doesn't matter...the end result to you is that it's $29...worrying about who gets what on our end just isn't going to help you
This statement is ridiculous. Of course we care were our money is going. ::) On a slightly unrelated note, that's the reason I tried so hard to get my $5 refund from the Virgin Festival when Ticketmaster tried to swindle it away from me. I don't support that company. I would rather my $5 go to the charity... not ticketmaster.
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This sure leaves a good opportunity for the Fillmore to undercut, if it ever opens.
Right...Live Nation will be all over that
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you haven't seen LN's charges lately, have you? They're downright hilarious.
This sure leaves a good opportunity for the Fillmore to undercut, if it ever opens.
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This sure leaves a good opportunity for the Fillmore to undercut, if it ever opens.
Right...Live Nation will be all over that
I laughed at that too. Live Nation is always there with one hand deep in your pocket and the other with a knife in it behind your back.
While Driveway did bring up a good ethical point that a lot of consumers do think of before making purchases, he forgot who he was talking about on this one. Which, ultimately, unless it's a show I must see (and that list is small), I fully intend to boycott that place. It has 'screw you' to the average consumer, citizen and artist written all over it! Just wish everyone else would do the same... though we all know how many will think nothing of storming right in there. Just look how many of them shop at Slave-Mart.
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By no means do I support The Fillmore or Live Nation. I think they and Clear Channel are pretty darned evil. I'm just saying that ticketfly's seemingly high service charges would make it easy for them to undercut, if they chose to do so.
I'd like to see a flat fee for service charges instead of a percentage. A $55 dollar ticket doesn't cost more to print and mail than a $10 ticket. This would also remove the 'surprise' element at check out. I know this is a pipe dream though and will likely never happen.
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By no means do I support The Fillmore or Live Nation. I think they and Clear Channel are pretty darned evil.
to clarify
LiveNation=Clear Channel
They just "spun it off" gave it a new name because the old one had such a bad rep, but it's run by the same people who ran Clear Channel Entertainment.
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My options where 1) no beer or 2) drink a PBR. I opted for number one.
We all make mistakes. I respect your decision to own up to yours here on the board. Well done.
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I don't understand the comment and I won't respond to it.
(http://7.media.tumblr.com/tumblr_kqekbw6sbj1qa04jco1_400.jpg)
My options where 1) no beer or 2) drink a PBR. I opted for number one.
We all make mistakes. I respect your decision to own up to yours here on the board. Well done.
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I'd like to see a flat fee for service charges instead of a percentage. A $55 dollar ticket doesn't cost more to print and mail than a $10 ticket. This would also remove the 'surprise' element at check out. I know this is a pipe dream though and will likely never happen.
i strongly suspect that expensive tickets subsidize the cheap ones. a flat rate might be $7 - a huge hit on a $10 ticket, but acceptable for a $75 one. so instead you get $4 on the $10, and $11 on the $75.
i agree with everyone who said that ticket fees and surcharges should be obvious up front. is it REALLY that hard to put on the event page, in small type, "$4 convenience fee per ticket, and $5 processing fee per order"? the motivation of the ticket vendor to not do so is obvious: they want you to already have made the purchase decision before you see the final price. they're thinking that they'll get more sales that way, vs having the full price up front and scaring customers away.
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I'd like to see a flat fee for service charges instead of a percentage. A $55 dollar ticket doesn't cost more to print and mail than a $10 ticket. This would also remove the 'surprise' element at check out. I know this is a pipe dream though and will likely never happen.
If you're one one those people who can afford $55 for a concert ticket by some overhyped artist or classic artist slumming it at the club, you probably shouldn't be worrying about service fees.