930 Forums
=> GENERAL DISCUSSION => Topic started by: Seth Hurwitz on March 06, 2002, 06:20:00 pm
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I would like to know if anyone has had any trouble buying tickets. Having now heard the usual fussing about service charges, I would like to know if anybody has had any other problems.
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I was trying to buy tickets from Tickets.com last night but after many attempts to submit my billing information, it still said it was unable to complete my transaction. I tried using a different credit card to see if maybe that was the problem but it still didn't work. So I ended up having to call in to purchase my tickets. Why did they switch from Ticketmaster.com to Tickets.com??
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When David Gray cancelled last year (then later rescheduled) Ticketmaster would not refund my tickets. They indicated that I had to use them for the rescheduled date - those arrogant pricks! So Seth how about a show for free (http://www.930.com/ubb/smile.gif)
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Don't know if my problem was me trying to use an unfamiliar site or if it's a flaw (or mailing surcharge scam) with the site itself. I wanted to purchase a ticket for a show and parking. It would only allow me to select one event at a time, but as many tickets as I wanted for that one show. I had to complete the transaction without being allowed to purchase parking or even tickets for another show. The last thing I want to do is pay an additional $3.50, on top of ticket surcharges, to some ticket company just so I can park my car at a show when I have to pay to park. (Hoping I can buy my parking pass the next time I'm at the Club!) <P>It really strikes me as being more of an extra surcharge scam! There is no good reason it can't be programmed in the site or even put in the same damned envelope that I know costs no more than $1 for shipping and handling charges. It would be cheaper for me to pay $10 to your competitor across the street! <P>Is there anyway that you can work up a deal with some record stores or bookstores outside of the DC area for those of us who don't live in the vicinity? I know those contracts probably kill that option. Really appreciate you checking with us!
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I tried purchasing 2 Dashboard tickets online...everything went through and it said I would receive e-mail confirmation, but I never got it. My credit card was charged and I still haven't heard anything. I've used their online support system and tried contacting them on 3 different occasions and still haven't heard ANYTHING. And its impossible to contact them over the phone because their support reps are always busy. <P>Still no luck... (http://www.930.com/ubb/frown.gif)
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Jaguar:<BR> Is there anyway that you can work up a deal with some record stores or bookstores outside of the DC area for those of us who don't live in the vicinity? <HR></BLOCKQUOTE><P>Hey Jaguar- any Olsson's Books & Music, Coconuts, or Record Town should sell them. It's not much, but it's another option. <BR>
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Thanks Mattyp4. I know about those places but it's all the same as DC to those of us not in the area. I'm up in Hunt Valley which is north of Baltimore. Between the gas, time, mileage, and sometimes tolls, the internet is now the least of the evils. Picking up tickets at the Club is not always an option for me.<p>[This message has been edited by Jaguar (edited 03-06-2002).]
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I encountered the same problem as Roxygurl. Completed all the info and submitted, but tickets.com said they couldn't complete the transaction, but didn't specify why. Tried it two more times, and it took on the last try. Shouldn't have been a traffic issue, as it was around 8:30 pm on a Thursday. Tickets did arrive very quickly though.
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hello, i just tried to buy 2 tickets to the Nick Cave concert through tickets.com, and i had many problems. i often had to hit a "submit" button many times (receiving many error messages) and at the end, i couldn't buy any tickets, it just wouldn't go through. <BR>I did give them my credit card info and i hope that i will not be charged.<BR>I'd called their phone number earlier today and was put on hold for a long time (plus it is long distance and expensive). so i hung up and decided to buy online tickets.<BR>Tickets.com's service is horrible. however, i do appreciate the fact that they "only" charge about $6 a ticket in fees while ticketmaster charges about $11 in fees per ticket.<BR>it seems as if there are many problems with tickets.com- you should give them feedback that your concertgoers are having trouble getting tickets.<BR>
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Tickets.com is a peice of shite. I've been trying to order Garbage tickets ever since they went on sale. "Transaction cannot be completed, please try again later." After refreshing it just hangs at "Processing your order." No email has been received so I've no idea if the order's gone through.<P>This is ridiculous. Even with their idiotic service charges Ticketmaster was never this bad.<P>|\
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well, whenever tickets go on sale for a big act, Ticketmasters system dies while you ordering too....so its not just Tickets.com...neither company despite their outrageous service charges, can seem to keep their servers up and running when busy...which is exactly what the extra "processing" fee goes to when you order online...<P>bogus...<P>-MM
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I had problems ordering online. So I gave up and called them on the phone and got a ticket that way. I just hope the internet method didn't charge my credit card. The guy on the phone said he had no record of my ordering online and to check back in a couple of days to make sure it didn't go through twice. I definitely think ticketmaster.com is better. It always give you a confirmation number and an email. And it has more outlets, where you can pick up tickets.
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After the site said it was experiencing technical difficulties, I just called the phone number on the front page of Tickets.com. Someone picked up within seconds and several minutes later, my tickets were purchased.
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You're right Metal, they both have their problems - but I have to wonder where that $11 per ticket surcharge is going then. No, scratch that, I don't wonder - I know exactly where it's going.<P>|\
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Nacht:<BR><B> I have to wonder where that $11 per ticket surcharge is going<P>|\</B><HR></BLOCKQUOTE><P>OK, well you obviously didn't read my original post to start this thread. this is not a forum for whining about the cost of tickets. if you think the total price of a ticket is too much, I have some very simple advice: DON'T GO.<P>now, for those of you who are experiencing those technical difficulties that you thankfully have reported below, someone from Tickets.Com will be joining the forum shortly to start dealing with them.<P>at least he said he would. if he doesn't, I'll just post his home phone number for everybody to call him there. 2 AM is probably the best time to reach him.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Seth Hurwitz:<BR><B>someone from Tickets.Com will be joining the forum shortly to start dealing with them.<P>at least he said he would. if he doesn't, I'll just post his home phone number for everybody to call him there. 2 AM is probably the best time to reach him.</B><HR></BLOCKQUOTE><P>hahahahahaha, youre a trip! (http://www.930.com/ubb/biggrin.gif)<P>
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Ok,I'm on the board! Hold those calls! I'm from Tickets.com and will be monitoring this site for unresolved issues. We're very happy to have the 9:30 Club back with us as a client and will continue to work towards everyone's satisfaction with our service. Now, to answer some of the questions:<BR>Outlets: With Olsson's, Coconuts and FYE stores, we have a reasonably strong metro D.C. outlet network. However, additional outlying outlets would be driven by inventory and, frankly, the inventory currently is not there. As we expand our client base into the Baltimore region, this will change, but currently there is no definitive timetable for additional outlets.<P>Technical difficulites: We did have some problems this morning, as some have noted, but they have since been fixed. The general rule of thumb is, you will receive an order confirmation number as soon as the order is completed, both on screen and via almost instantaneous e-mail. If you do not see that confirmation number after submitting your information, then you should assume the order was not completed and try again. If you are unsure, you can call our phone room and confirm the status of the order with a customer service representative.<BR>I appreciate your feedback. Thanks.
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Hey,i tried to purchase tix for Spiritualized and had a shitload of difficulty.First off,it asked for my e-mAIL ADDRESS.aFTER GIVING IT it said it wasn't a valid address.I tried several times.After finaly accepting the address it then would not accept my CC info.So after wasting about 20 minutes i just gave up and called.Mind you i live in WV and the only # given was a toll call.I then waited about 10 more minutes(long distance) then got an operator who could not offer any explanation for the problem but was able to order my tickets for me.They arrived in a couple days to my house(which is much quicker than ticketbastard).Also,they gave me an 800 # to call for future purchases.My suggestion,make the 800 # available on the 9:30 site or tickets.com site.It would sure help us who live hundreds of miles away,especially if your left footin the bill for being on hold for however long it takes.thanks for listening! SPARX
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So er derrrrr,<P>Whats the number then?
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I am at work.It is at home.somebody from the 9:30 or tickets.com. should post it somewhere easily accessible!!
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I have the cure for Ageing! Hurrah!<P>Whoops i lost it..... Oh well nevermind?
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The 800 number is 800-955-5566.
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So, this system will be good for D.C. and Maryland residents and crap for VA folks?? No retail outlets for Fairfax or Loudon Counties ????
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Alexandria <BR>Olsson's Books & Records - Old Town Alexandria 106 S Union St<BR>Arlington <BR>Olsson's Books & Records - Court House 2111 Wilson Blvd <BR>Record Town - Crystal Underground 1671A Crystal Arcade Sq <BR>Leesburg <BR>Coconuts - Leesburg Plaza 55-B Catoctin Cir<BR>Manassas <BR>Coconuts - Festival at Manassas 10388 Festival Ln<BR>Sterling <BR>Coconuts - Cascades Shopping Center 46300 Cranston Street<BR>Warrenton <BR>Coconuts - Warrenton Center 251 W Lee Highway<BR>
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Sounds good....I guess.......no more 5 minute drive to Tower......now 25 minutes to manassas.....oh well.....progress......looks like online for me......
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Here's a question for you:<P> Do the people who answer e-mail at Tickets.com have problems in reading comprehension? I've been writing for a week concerning the fact that your registration page requests credit card info and is not encrypted, and all I get in response are "if you're having problems registering please call" and "we ask for credit card numbers because..." No one seems to be able to put "credit cards requested" and "not encrypted" together in their minds, or understand why this could possibly be a problem. Are they intentionally obtuse or... ?<P><BR>|\
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Tickets.com sucks!<P>I tried getting Dashboard tickets about a month ago and it processed my credit card online and even charged the card...and they never sent me the tickets. I even tried it again and got double charged, and it said I would receive e-mail confirmation (which I never did) Upon contacting them, I was told my order never made it to the processing center, however for some odd reason; my credit card has been charged. These guys are so putzy...I'll have to call and bitch again tomorrow (since the show is sold out!)<BR>
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This is more of an issue with the Ticket outlets than Tickets.com itself... But I went to the Record Town outlet (now called FYE FYI) to get White Stripes tickets. When I asked about getting tickets, the employees all seemed to shuffle their feet and acted like no one knew how to operate the ticket terminal. Little wonder seeing as the person had to wipe the dust off the screen while reading the manual. He even had to call someone else for help on completing the order. IMHO the process took longer than it should have. Tickets.com needs to make sure the outlet people know how to use the equipment in their stores.
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Does anyone prefer Tickets.com to Ticketmaster?
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I prefer Tickets.com to TicketMaster JUST on the basis that TicketMaster is Ticketbastard...but the lack of organization and professionalism when it comes to Tickets.com really gets to me.
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I'm glad to see 930 has socked it to the man by using the slightly more expensive, mail-based, completely and entirely inconvenient Tickets.com rather than the evil looming corporation that is TICKETMASTER, which was actually very convenient in comparison. What kind of logical processing was behind this move, eh?<p>[This message has been edited by sparks (edited 03-28-2002).]
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by kosmo:<BR><B>This is more of an issue with the Ticket outlets than Tickets.com itself... But I went to the Record Town outlet (now called FYE FYI) to get White Stripes tickets. When I asked about getting tickets, the employees all seemed to shuffle their feet and acted like no one knew how to operate the ticket terminal. Little wonder seeing as the person had to wipe the dust off the screen while reading the manual. He even had to call someone else for help on completing the order. IMHO the process took longer than it should have. Tickets.com needs to make sure the outlet people know how to use the equipment in their stores. </B><HR></BLOCKQUOTE><P>So there actually are outlets? The website wasn't particularly helpful in identifying them.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Sparks<BR><B>What kind of logical processing was behind this move, eh?</B><HR></BLOCKQUOTE><P><BR>$$$$, eh.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by ggw:<BR><B> <BR>$$$$, eh.</B><HR></BLOCKQUOTE><P>Figures... but I wouldn't have imagined tickets.com would put up more for them than the almighty ticketmaster.<P>I'll take this short moment of 60 seconds or so to bitch about the totally rediculous "flood control", as well. (http://www.930.com/ubb/smile.gif) Oh no! I posted twice within a minute! I must be a m4d h4x0r!
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What FYE stort did you go to? We can send someone out to provide "refresher" training as needed. Let me know. Thanks.<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by kosmo:<BR><B>This is more of an issue with the Ticket outlets than Tickets.com itself... But I went to the Record Town outlet (now called FYE FYI) to get White Stripes tickets. When I asked about getting tickets, the employees all seemed to shuffle their feet and acted like no one knew how to operate the ticket terminal. Little wonder seeing as the person had to wipe the dust off the screen while reading the manual. He even had to call someone else for help on completing the order. IMHO the process took longer than it should have. Tickets.com needs to make sure the outlet people know how to use the equipment in their stores. </B><HR></BLOCKQUOTE><P>
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You are incorrect. The Tickets.com site is completely encrypted. As soon as you press "submit", everything that gets sent is secure (and your browser will show the "lock" icon as well).<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Nacht:<BR><B>Here's a question for you:<P> Do the people who answer e-mail at Tickets.com have problems in reading comprehension? I've been writing for a week concerning the fact that your registration page requests credit card info and is not encrypted, and all I get in response are "if you're having problems registering please call" and "we ask for credit card numbers because..." No one seems to be able to put "credit cards requested" and "not encrypted" together in their minds, or understand why this could possibly be a problem. Are they intentionally obtuse or... ?<P><BR>|\</B><HR></BLOCKQUOTE><P>
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Sam: Have you talked to a supervisor who can look up your account? The way the system works is that it grabs the tickets before anything can be charged (naturally, since if there are no tickets on an order, there would be nothing to charge!). It would be highly unusual for someone to have their credit card charged without any tickets on the account. If you haven't already, call 703-218-6500 and ask to speak to a supervisor who can look at your order. Thanks.<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by SamZeb:<BR><B>Tickets.com sucks!<P>I tried getting Dashboard tickets about a month ago and it processed my credit card online and even charged the card...and they never sent me the tickets. I even tried it again and got double charged, and it said I would receive e-mail confirmation (which I never did) Upon contacting them, I was told my order never made it to the processing center, however for some odd reason; my credit card has been charged. These guys are so putzy...I'll have to call and bitch again tomorrow (since the show is sold out!)</B><HR></BLOCKQUOTE><P>
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Notice that Tixx posted the long distance number instead of the 800 number? Well, long distance for a lot of us.
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Send someone to the Coconuts store in Manassas. It takes them about 10 minutes to print 1 ticket. Im screwed if a big show ever comes and more than 1 person is in line wanting tickets.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Tixx:<BR><B>What FYE stort did you go to? We can send someone out to provide "refresher" training as needed. Let me know. Thanks.<P> </B><HR></BLOCKQUOTE><P>that would be the FYE in Greenbelt<BR>
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Jaguar:<BR><B>Notice that Tixx posted the long distance number instead of the 800 number? Well, long distance for a lot of us. </B><HR></BLOCKQUOTE><P>
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The 800 number is 800-955-5566.<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Jaguar:<BR><B>Notice that Tixx posted the long distance number instead of the 800 number? Well, long distance for a lot of us. </B><HR></BLOCKQUOTE><P>
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Jaguar:<BR><B>Notice that Tixx posted the long distance number instead of the 800 number? Well, long distance for a lot of us. </B><HR></BLOCKQUOTE><P>JESUS FUCKING CHRIST!!!<P>CAN WE WALK YOUR DOG FOR YOU WHILE WE'RE AT IT???!!!???<P>It is amazing to me how the same kind of person that would complain about the 930, TicketMaster, Tickets.Com, or any capitalistic venture trying to make money, is the same kind of person that would go to the trouble to post a message about the price of a phone call to Northern Virginia. How much could that be? And, whatever that is, you begrudge somebody else for trying to hang on to it?<P>maybe I'll just have to tell my kids that they can't go to college because "Jaguar" was too cheap to make a toll call.
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Seth...calm down, calm down let me get you a beer and foot-rub, or rather I'll get the beer and markie will supply the foot-rub, mind you, you can come and walk my dogs if you like...I hate that late night walk.
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Hmmmm.... I was just thinking about driving around to ticket outlets on the day of the show, picking up the unsold tix, thinking that Ticketron should really get more outlets. What a difference 20 years makes- now the whiners complain if they have to leave the house to get tickets!<BR>How about the fact that the owner of the club is addressing your quality of service issues with his ticketing contractor.<P>Thanks, Seth
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ok, here's my deal. I purchased tickets for White Stripes from Tickets.com 2 weeks in advance. Didn't get a confirmation #, but they charged my credit card so i figured it worked. No tickets showed up. So today I call em up at the 800 # and here's what they're claiming:<P>the tickets were "lost in the mail", and there's a policy of no refunds, so they're keeping the money and there's nothing i can do about it because it says in the user agreement that tickets.com isn't liable for screwing up. Somebody "lost" my tickets, but it sure wasn't the US postal service.<P>I was gonna go to spiritualized on the 25th, but I'm not going because of this bs. I can't believe that they can get away with taking my money and not delivering tickets. <P>I even emailed them the DAY BEFORE THE SHOW, to ask why I hadn't received my tickets and their response was a form email saying, and I quote: "Tickets are to be received within 48 hours prior to the event if not sooner.", even though I had emailed them about 29 hours before the show. I want everybody who looks at this to know that Tickets.com scammed me, and I sure as hell won't be going to 9:30 club ever again.<BR><p>[This message has been edited by SteppinRazor (edited 04-02-2002).]
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that really sucks. eh i didnt want to take a chance lke that and just went and got them at an olssons...and damn! 4.50 service charge?! what is that about? i was mad when i had to pay almost 40 bucks instead of near 30 for newfound glory tickets. so here's my question..why did they switch from ticketmaster? now that wasn't the best thing either maybe but still, tickets.com seems more screwed up than ticketmaster. hm
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That sux you guys got shafted. I ordered twice from tickets.com for the same concert and got my tix w/in days of ordering.
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I'll repeat this again. Tickets.com does not charge people who don't have tickets! The first step in the transaction is to add tickets to an order, thus putting something with a dollar value on the order for payment. If there are no tickets, there is no charge, it's that simple! Once a credit card is submitted for authorization, a "hold" for the amount is put on the credit card by the issuing bank (not Tickets.com) pending final disposition of the transaction (deposit, decline, etc). A credit card "hold" is not the same as a credit card charge, and if the card did not get processed completely, due to any number of reasons, the hold is released after 72 hours. Do not confuse a credit card "hold" with a credit card "charge" and do not insinuate that Tickets.com charges people without delivering the product - it's simply not true.<P>As for your other claim, if the transaction was completed and you did receive a confirmation number and a confirmation e-mail, then you own the tickets, period. If the tickets did not arrive in the mail, then you call Tickets.com to report that. We then alert the 9:30 Club and they handle it from there. If you did not receive a confirmation number after submitting your address and payment information, nor did you receive a confirmation e-mail, then the transaction did not go through. <P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by SteppinRazor:<BR><B>ok, here's my deal. I purchased tickets for White Stripes from Tickets.com 2 weeks in advance. Didn't get a confirmation #, but they charged my credit card so i figured it worked. No tickets showed up. So today I call em up at the 800 # and here's what they're claiming:<P>the tickets were "lost in the mail", and there's a policy of no refunds, so they're keeping the money and there's nothing i can do about it because it says in the user agreement that tickets.com isn't liable for screwing up. Somebody "lost" my tickets, but it sure wasn't the US postal service.<P>I was gonna go to spiritualized on the 25th, but I'm not going because of this bs. I can't believe that they can get away with taking my money and not delivering tickets. <P>I even emailed them the DAY BEFORE THE SHOW, to ask why I hadn't received my tickets and their response was a form email saying, and I quote: "Tickets are to be received within 48 hours prior to the event if not sooner.", even though I had emailed them about 29 hours before the show. I want everybody who looks at this to know that Tickets.com scammed me, and I sure as hell won't be going to 9:30 club ever again.<P><BR>[This message has been edited by SteppinRazor (edited 04-02-2002).]</B><HR></BLOCKQUOTE><P>
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WILL CALL SURCHARGE? Give me a break!<P>Does TicketMaster slap a Will Call charge on its tickets? Because Tickets.Com sure does.<P>I just tried to get tickets for the show this Saturday and because there isn't time to mail me the tickets, Tickets.Com wants to charge me an additional $3.25 to HOLD THE TICKET AT THE DAMN BOX OFFICE. That's above and beyond the $4.50 charge they already assess.<P>What, are you renting a damn limo to transport every set of will call tickets directly to 9:30?<P>I've been buying tickets for a long time and I have no problem paying a shipping fee when tickets are sent to me. But a frickin SHIPPING FEE FOR TICKETS THAT DON'T EVEN HAVE TO BE MAILED??!!<P>So my total for one ticket would be $15 (face value) + $4.50 (initial Tickets.Com charge) + $3.25 (will call charge) = $22.75. The damn surcharges are more than 50% of the face value of the ticket. Ridiculous.<P>I'll be buying my tickets directly from the 9:30 box office for now on.
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i think you guys need a better DB server or something. It crapped out on me 3 times before finally going through (this was around 2pm yesterday). <P>The other suggestion i would have is to make it so you don't have to re-enter all your details if the DB craps out....<BR>
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by MikeN:<BR><B>WILL CALL SURCHARGE? Give me a break!<P>Does TicketMaster slap a Will Call charge on its tickets? Because Tickets.Com sure does.<P></B><HR></BLOCKQUOTE><P>actually tm does for online orders... its just called a order processing fee instead. all shows at the black cat are done via will call. if you order online there is a processing fee on top of the "convenience" fee. i'm guessing the processing fee is only added for online and phone orders. going to an outlet where you have to pay cash this extra fee is not added.
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I don't know how much it would cost (probably more than I would think), but why didn't the 930 Club simply stop using a ticket service. Why couldn't they have done something like MissionTix.com as the Ottobar did a few months back. It would seem fairly cost effective to keep the ticket operation in house and online. Think about it, 930 could charge a flat fee of something like $2 or $3 per ticket and keep all the money. Like I said, I don't know how much it would cost to run such a system, but I doubt 930 gets more than $2 per ticket off of Tickets.com various fees.
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Dont worry, judging by Tickets.com latest financial results the company will eventually be taken over by Ticketmaster.<P>Tickets.com has never made a profit and is still relying on new rounds of financing to stay in business. They have been signing up a lot of new clients, most likely by incentivizing those clients to leave Ticketmaster. So they have to make money through service charges, but that hasn't worked for them yet either, as they lost $57 million last year and $100 million in 2000. They won't be in business long if they keep losing money like that.
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So Tickets.Compost charges a ton of extra fees and they STILL don't make a profit??? What a bunch of dolts. <BR><p>[This message has been edited by sarcastro (edited 04-04-2002).]
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i support the whole 'anti-ticketmaster' thing... but tickets.com needs MORE MORE MORE outlets! i life in the frederick which is about an hour from the 930. there are NO outlets here. we have 4 or 5 ticketmaster outlets however, which MADE getting a ticket for a show simple. now i have to pay out a $3.25 fee ontop of the service charge? i think that if your going to switch to a new ticketing system, you should make sure that they are capable of working with the people, not making the people work for them. 930 books a LOT of big acts, and with very limited outlets, this just makes things more complicated in my eyes.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by blackkatj:<BR><B>tickets.com needs MORE MORE MORE outlets!</B><HR></BLOCKQUOTE><P>you know, that was in fact one of the downsides when we looked at this thing. the fact is, however, that we were selling a very small percentage of our tickets at outlets when we made the switch, and the other factors outweighed it.<P>and what were those other factors? well, you know the part here where everybody has pointed out that the fees are basically the same so why did we need to switch? that's just the point. if we didn't support an alternative ticket system the fees wouldn't be just the same. they'd keep rising with no opposition. that's what competition does. it's good.<P>I don't want to get into all the private details but trust me, we needed to do this in order to keep things sane. if we hadn't the service fees would have gone up.<P>I am very sorry if your particular situation with outlets was the casualty.
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Good morning Seth and yes, I've got a problem with Tickets.com. First, let me say that you own the greatest venue in the country, with the Fox Theater in Boulder running a close second. Concerning Tickets.com, I went to their site last Friday to purchase tickets to this Friday's Big Head Todd show. At the end of the process, there was some sort of web glitch, so I was not sure that the order went through. I went to the customer service part of Tickets.com's website and sent them an email about what happenned and asked for confirmation one way or the other about my order. We both know that if I had started over and ordered 10 more tickets, and the original order went through, they never would have refunded my money. In any case, the autoreply said that someone would get back to me within 48 hours. After three days of not hearing from them, I called the Virginia number (didn't see that on Friday) and found out that not only didn't my order go through, but the show is now sold out . . . sorry. Needless to say, me and the other 9 people I was buying tickets for are beyond upset. If Tickets.com is not going to put a customer service phone number on their contact screen, then perhaps they should actually get back to people who email them with issues such as this. We've been listening to Todd, Rob and Brian since they played our group house in Boulder in 1987 and now we get to wonder how great Friday's show is going to be. To make a long story short, Tickets.com sucks. Rock on.
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Sounds like you've seen them numerous times and so you won't have to wonder too hard about how the show will be you old hippie. Didn't Bighead Todd once sleep with one of the Real World cast members? Maybe that helps explain the name BIGHEAD.
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I have not used Tickets.com yet, so I cannot speak for the quality of their service and delivery. Having used Ticketmaster for years, including their website, I had not experienced any technical difficulties. That is what I expect from Tickets.com as well, but the previous posts in this forum are not particularly encouraging. I am not too adverse to paying a high ticket price or the associated fees (if it is too high, following Seth's advice, I simply do not go)... as long as the ticket provider delivers on its promise. At some point, however, I would like someone to explain why it is more expensive to process a ticket through an automated system (which does not involve a ticket agent who needs to paid a salary or wages). One would think that the ticket provider would try to create incentives for people to use their automated system--and hence lower their overall costs by having a smaller staff.
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blow jobs to the back stage security = free tickets every show.<P>only suckers pay ticket outlet surcharges.<P>i mean, swallowers, not suckers...
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by fairfaxfinn:<BR><B>I would like someone to explain why it is more expensive to process a ticket through an automated system</B><HR></BLOCKQUOTE><P>well, somebody invests and then maintains that automated system. and that costs money.<P>plus, I would think they still need to process some part of the order with a human.and those darn humans just INSIST on being paid for their work.<P>I mean, you don't get any break on buying an Amtrak ticket from one of those machines. and don't ATM's actually charge more than a teller?
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and, may I make an observation?<P>how is it that nearly all of the stories about botched sales involve sold out shows?<P>as in, hey it's not my fault and now I can't get in to the sold out show could you please help me<P>not accusing anyone here, but you have to admit it's a pretty obvious coincidence with some definitive motivation
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Yes, if everyone swallowed, the world would be a better place.<P>Maybe those who have problems with a non-sellout show are able to go back and resolve the problem and thus have nothing to complain about. Or maybe the world is full of conniving people and I'm just naiive.<P>My ATM charges me no fees for getting my money, neither does my teller. If I go to another banks ATM, I get charged. If I go to another banks teller, I probably get sent away with no help.<P>My mom has never used an ATM machine in her life.<P>I like it when they drop shit off of buildings on Letterman.
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While it is true that even the automated system costs money (hardware + folks to maintain it + someone to actually deliver/mail the tickets), I assumed that this system was already in place, whether customers could buy on-line or not. The on-line storefront simply looks like a fancier version of the text-based terminal that Ticketmaster outlets have. So, why does it cost more for me to type in my ticket order instead of the clerk at the outlet, if we are basically using the same system? (http://www.930.com/ubb/smile.gif)
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even when you buy ur ticket online, they still charge u two service charges, they are shipping and handling fees. and are expensive
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by fairfaxfinn:<BR><B>So, why does it cost more for me to type in my ticket order instead of the clerk at the outlet, if we are basically using the same system? (http://www.930.com/ubb/smile.gif)</B><HR></BLOCKQUOTE><P>the clerk is paid by the store in which they work, so it does in fact cost less for Tix.Com to sell that ticket.<P>someone has to pack up those tickets and send them once you've ordered them online. that person needs to be paid. and you know the person that checks this board and answers some of these questions? he gets paid, as do the people that deal with the issues raised.<P>after all that, there's a little thing we in America here like to call PROFIT. now, it's bad enough they hate us in other parts of the world for this, let's not start any self-loathing movement here.
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Well I, too, had a problem with Tickets.com, and it also involved the site not working properly. I placed an order for the White Stripes show and got an error message before confirmation that the tickets had been purchased. Sound familiar?!?!?! I sent in an email using their Contact Us Customer Service page and definitely did not hear back in the stated 48 hours...actually I still haven't heard back from my original email. I called their number next and got to speak to an extremely rude Customer Service agent who said she could not help me at all and refused to believe that there was anything wrong with their web site (where do they get these people?!?!?). I went as far as to ask to speak with a supervisor and she said that she did not have one....apparently I got to speak with the President and CEO of Tickets.com because this woman had no boss! Needless to say, I went to a ticket outlet and got my tickets there and will do so in the future because the Tickets.com site is not maintained very well and the people who work there are rude. As compared to Ticketmaster...at least I got a response from their automated Customer Service agent.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Seth Hurwitz:<BR><B>and, may I make an observation?<P>how is it that nearly all of the stories about botched sales involve sold out shows?<P>as in, hey it's not my fault and now I can't get in to the sold out show could you please help me<P></B><HR></BLOCKQUOTE><P>Probably because there is less reason to be upset if you actually end up getting tickets. If it sells out you are unhappy enough to really bitch about it. If you have a problem but end up with tickets after some additional hassle, you grin and bear it. It makes sense.<P>Instead of being flippant, Seth, why not put the tickets.com guy in touch with these guys and find out why they do not respond to the customer service emails. Surely, their staph can track incoming and outgoing emails. Both of the recently screwed posters to the board reported that they received no response to their emails. <P>See you at the Mould show.
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i guess the reality is be careful what you wish for.......you just might get it<P>ratbastard although being expensive are pretty reliable. tickets.com are expensive too (don't get me wrong here) but are they reliable? hmmm not really.<P>does anyone know about missiontix that the ottobar have?
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by scumpond:<BR><B><P>Instead of being flippant, Seth, why not put the tickets.com guy in touch with these guys and find out why they do not respond to the customer service emails..</B><HR></BLOCKQUOTE><P>the reason for the attitude is that for every legitimate complaint we get there's probably 50 that are trying to scam their way into a sold-out show. <P>as I hope you have seen below, I do have them checking this board. they may not respond publicly, but they have investigated every single problem posted. and when I don't see that they've been checking them, I call them. <P>we take every comment & complaint seriously, regardless of my behavior on the boards. or we wouldn't have these boards. the boards were our idea, remember?<P>I've been hearing about my attitude since Kindergarten, and I'll say the same thing to you that I said to them. see if you can guess what that is.
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Gimme the blocks dammit?<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Seth Hurwitz:<BR><B> I've been hearing about my attitude since Kindergarten, and I'll say the same thing to you that I said to them. see if you can guess what that is.</B><HR></BLOCKQUOTE><P>
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Originally posted by Seth Hurwitz:<BR> the reason for the attitude is that for every legitimate complaint we get there's probably 50 that are trying to scam their way into a sold-out show. <P>Okay. Since Kindergarten? You mean preschool, right. Me too, by the way, hence the user name.<P>Anyway, maybe the two recent complaints are legitimate. Why have we not heard from the Tixx guy? If these folks say they sent emails that received no response, that should be easy to confirm. If they can confirm that what these guys are saying is correct, you hook em up with those cool "comp" tickets I used to get.<P>Ticketron was so much easier. I remember working at the 17th street (i think) store and having people waiting in lines around the block for their merriweather/jimmy buffet tix. When they bought a ticket...they got a ticket. No surprises. <P>I also like the ticketmaster print your own ticket deal. That worked great for a Wizards game. You pay, you print, your done.<P>
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The saga continues. I finally got a response last night from Tickets.com to my original email questioning whether or not the order went through saying that the order did not go through (thanks, no kidding). Not an hour later did I get an email response to my second email expressing my unhappiness with what happenned saying that my order did go through and gave me a confirmation number. These emails were from the SAME person at customer service. When I called to find out what in the world was going on, I found out that the confirmation number was from the APRIL 1997 Big Head Todd show at the 9:30 Club that I purchased tickets for. Nice work they're doing over there. So, in my hands, I have an email message that states that my order for this Friday's show went through - frankly, Tickets.com is now responsible for coming up with those tickets. They sent the message saying I had them and I am entitled to rely on that. What can be done about this Seth?
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You see, not everyone is trying to scam you Seth.
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For those of you who have had problems online with Tickets.com, we are in the process of migrating the 9:30 Club sales page to a more powerful server sometime within the next week. Once the migration is complete, you should see faster service and fewer error messages. This server was used this past Saturday and successfully handled simultaneous sales of two Dave Mattews concerts, two Creed concerts (both out of state), and the entire Wolf Trap season with no problem. I promise you will see substantially better service once this transition is complete. <P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by srhnelson:<BR><B>Well I, too, had a problem with Tickets.com, and it also involved the site not working properly. I placed an order for the White Stripes show and got an error message before confirmation that the tickets had been purchased. Sound familiar?!?!?! I sent in an email using their Contact Us Customer Service page and definitely did not hear back in the stated 48 hours...actually I still haven't heard back from my original email. I called their number next and got to speak to an extremely rude Customer Service agent who said she could not help me at all and refused to believe that there was anything wrong with their web site (where do they get these people?!?!?). I went as far as to ask to speak with a supervisor and she said that she did not have one....apparently I got to speak with the President and CEO of Tickets.com because this woman had no boss! Needless to say, I went to a ticket outlet and got my tickets there and will do so in the future because the Tickets.com site is not maintained very well and the people who work there are rude. As compared to Ticketmaster...at least I got a response from their automated Customer Service agent.</B><HR></BLOCKQUOTE><P>
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Tixx...You quote me in your reply but mention nothing about the extrememly rude customer service agent and lack of reply from emailed questions/concerns (which a few people have complained about). I think everyone can agree that computers sometimes crap out for no reason whatsoever, but Customer Service is the way to make up for that and Tickets.com hasn't shown me anything in regards to that. I'm glad that your server can handle lots of activity for different events...buy why should you be proud of it...that's what the site is SUPPOSED to do, right?!?!?
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by malimal:<BR><B>What can be done about this Seth?</B><HR></BLOCKQUOTE><P>ya see, ya see???!!!??? get a load of the elaborate schemes these people come up with!<P>alright, maybe this one's legit. even I couldn't have come up with that story.<P>put up your e-mail address so we can figure out how to resolve this.<P>but to the rest of you con artists: DON'T GET ANY FUNNY IDEAS ABOUT TURNING THIS INTO THE PEOPLE'S COURT WITH JUDGE HURWITZ AWARDING TICKETS.<BR><p>[This message has been edited by Seth Hurwitz (edited 04-11-2002).]
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i've always been kinda bummed about a yo la tengo show i missed in '97. maybe tickets.com is onto something, selling tickets to shows in time past.<P>as long as michael j. fox isn't there, of course...
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malimal@earthlink.net - thanks
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I just purchased tickets for Jimmy Eat World. For about 5 minutes now, the screen has said:<P>Please be patient, your transaction is being processed.<P>Once your order has been completed, we will email a confirmation to the email address you specified in the previous step. <P>So yeah, is this an early sign that something isn't going to work?
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Alright so 20 minutes after my first order failed to go through, I try my order again, and I find myself sitting here looking at a screen telling me to be patient, my order is being processed. This is beyond ridiculous.<P>Looks like I won't be going to this show. <p>[This message has been edited by stpmattb (edited 04-11-2002).]
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According to the JEW site, those tickets are internet presale starting at 1:00 est. through Ticketmaster. So what are you talking about?
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930 Club uses tickets.com NOT ticketmaster. Check whfs.com for the presale information that gets you nowhere.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by stpmattb:<BR><B>930 Club uses tickets.com NOT ticketmaster. Check whfs.com for the presale information that gets you nowhere.</B><HR></BLOCKQUOTE><P>Cool, worked fine for me. Thanks. <P>
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Be careful stpmattb, that's exactly what happened to moi.<p>[This message has been edited by malimal (edited 04-11-2002).]
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Gotten this error after trying once again on a different computer:<P>We're sorry - It seems that we are having some technical difficulty.<P>Please try back in a few minutes.<P>If you continue to experience difficulties, you may wish to send e-mail to webfeedback@tickets.com and include the name and date of this performance and the time(s) you received this message. <BR>
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buying tickets through tickets.com is kinda like buying a scratch off ticket... sometimes you get lucky. i got the same technical error and decided it was best to register before trying to order again. which worked confirmation and all. <P>thanks stpmatt for the heads up on the tickets, should be an awesome show.<p>[This message has been edited by kosmo (edited 04-11-2002).]
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by kosmo:<BR><B>i got the same technical error and decided it was best to register before trying to order again. which worked confirmation and all.</B><HR></BLOCKQUOTE><P>Been there, done that, no Jimmy Eat World tickets still.
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Tkx for the suggestion. I registered and got my tix in a minute!
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Good morning Seth. Still looking forward to hearing from you regarding tonight's show and a solution to the Tickets.com mess.
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and he's an attorney <BR>i wouldnt mess with him seth
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srhnelson: Sorry I didn't comment on the problems with customer service at Tickets.com. I'll be the first to admit that this area needs improvement (however, as a company man in a public forum, I hope you'll forgive me if I am circumspect with my comments). I cannot even imagine what a thankless job that must be. However, if we are going to post a customer service e-mail address, than I agree completely that we need to provide good, knowledgable responses. That isn't happening, as you know. From my perspective, e-mails are being sent from customers of my clients (including 9:30 Club, Wolf Trap, and many others) to the customer service office in California, where there is little, if any, knowledge of these clients and their unique issues. Although I have many ideas on how to fix this, they are longer term solutions. Wolf Trap has solved this problem by having the Wolf Trap e-mail address on the Tickets.com website, where someone at Wolf Trap filters through the e-mails and sends me the Tickets.com specific issues. For the 9:30 Club, I would prefer that customer service issues either be posted under this topic or even under a new "Tickets.com Customer Service" topic, where simple issues, without the editorializing, can be posted (such as "did my order go through?" or "I haven't received my tickets-were they mailed?") type of questions can be posted (and reserve the complaints for this topic). I check the forum at least two to three times a week and can respond accordingly. If it's an issue I can't resolve, than I may know someone who can. So, that's my suggestion. In the meantime, I will work with the customer service office in California to be more responsive. What do you think?<BR> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by srhnelson:<BR><B>Tixx...You quote me in your reply but mention nothing about the extrememly rude customer service agent and lack of reply from emailed questions/concerns (which a few people have complained about). I think everyone can agree that computers sometimes crap out for no reason whatsoever, but Customer Service is the way to make up for that and Tickets.com hasn't shown me anything in regards to that. I'm glad that your server can handle lots of activity for different events...buy why should you be proud of it...that's what the site is SUPPOSED to do, right?!?!?</B><HR></BLOCKQUOTE><P>
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Ah Seth, you disappoint me. One hour until doors open and not a peep. Why bother asking for my email and getting my hopes up that justice would be served. Hope I can score tix at the door.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by malimal:<BR><B>Ah Seth, you disappoint me. One hour until doors open and not a peep. Why bother asking for my email and getting my hopes up that justice would be served. Hope I can score tix at the door.</B><HR></BLOCKQUOTE><P>OK, I'm an asshole. I get up today and realize that I did not check the Forum yesterday. I normally do that in the morning at the kitchen table drinking coffee, but the iBook is in the shop. once I'm at my desk I just get too swamped. so, I totally forgot that this was time-sensitive.<P>I will get a hold of you and try to make this up somehow. really sorry.
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No worries, I appreciate the post, but it all worked out in the end. A few of us came down and got tickets outside the Club. Really fun show. Todd can still rip it up, although he used to play for 3 hours plus on the Hill back in the day. Hope it is not another five years before they come back. Keep the great shows coming and be back soon.
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This isn't so much a problem as a question of curiosity. I tried to get a ticket for tonight's show at Olssons, but they said they can't sell tickets on the same day as the show. However, I can get them through the tickets.com website. I'm wondering about the reasoning behind this policy.<P>Thanks
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by ggw:<BR><B>I tried to get a ticket for tonight's show at Olssons, but they said they can't sell tickets on the same day as the show.</B><HR></BLOCKQUOTE><P>that's not anything I know about. which Olsson's was it?
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally Posted by Seth Hurwitz<BR><B>that's not anything I know about. which Olsson's was it?</B><HR></BLOCKQUOTE><P>Arlington - Courthouse - 2111 Wilson Blvd.<P>
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by ggw:<BR><B>This isn't so much a problem as a question of curiosity. I tried to get a ticket for tonight's show at Olssons, but they said they can't sell tickets on the same day as the show. However, I can get them through the tickets.com website. I'm wondering about the reasoning behind this policy.<P>Thanks</B><HR></BLOCKQUOTE><P>
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All 9:30 events remain on sale until midnight the night of the show, so if you run into that problem in the future, kindly as the salesperson to check again, as the show should still be on sale. My guess is that the clerk may have been confused with DC Filmfest events, currently on sale, which are not available on the day of the event, but that's just a guess. I'll send out a reminder to Olsson's so you shouldn't have this problem again.<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by ggw:<BR><B>This isn't so much a problem as a question of curiosity. I tried to get a ticket for tonight's show at Olssons, but they said they can't sell tickets on the same day as the show. However, I can get them through the tickets.com website. I'm wondering about the reasoning behind this policy.<P>Thanks</B><HR></BLOCKQUOTE><P>
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Tixx - Thanks for your response.<P>The "confused clerk" scenario is the logical guess, except there were actually four employees involved and they definitely knew I was talking about the 9:30 Club. They all seemed to concur that this was the policy. I asked if this was really the policy (since it seemed like a funny policy) and they reiterated that they could not sell tickets for the 9:30 on the day of the show. They also mentioned that some others had just been in looking for Spiritualized tickets and said that they had checked for the others and that there were 400 tickets still left, so it likely wouldn't be a problem for me to get tickets at the door. In the end I did get tickets at the door and saved myself some fees in the process, so no worries. However, if there is confusion about the policy, it appears to extend beyond just a single employee.
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ggw: I sent an e-mail to the Olsson's person in charge of outlet sales and she said she's on top of it, so hopefully you, or anyone else, won't have this problem again. Thanks!<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by ggw:<BR><B>Tixx - Thanks for your response.<P>The "confused clerk" scenario is the logical guess, except there were actually four employees involved and they definitely knew I was talking about the 9:30 Club. They all seemed to concur that this was the policy. I asked if this was really the policy (since it seemed like a funny policy) and they reiterated that they could not sell tickets for the 9:30 on the day of the show. They also mentioned that some others had just been in looking for Spiritualized tickets and said that they had checked for the others and that there were 400 tickets still left, so it likely wouldn't be a problem for me to get tickets at the door. In the end I did get tickets at the door and saved myself some fees in the process, so no worries. However, if there is confusion about the policy, it appears to extend beyond just a single employee.</B><HR></BLOCKQUOTE><P>
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I can't figure out how to actually make a purchase on tickets.com. I guess you have to create an account/profile first? No thanks. I think as a customer I should be allowed to decide if I want to just buy the tickets, or create a permanent account.<P>With all the $$$ collected from ticket service charges, maybe 9:30 could eliminate the middle-man and just sell tickets directly to the public. Split the money, half for Seth and half for whoever gets the chore of printing and assembling orders. (Of course you have to pay for the hardware first)<P>Say 9:30 sells *just* 300 pre-sale tickets over the Internet... tickets.com jacks you for like $7 per ticket. So that's $3.50 for Seth, and $3.50 for the envelope stuffer. Times 300 tickets... over $1000 in extra pay for a real live person... might be worth considering...
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wow, and then everybody could complain about how MY ticket company sucks
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Oh, crap! You've got a point there.
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Seth, forgive me or take this as a compliment! But seeing as how the rest of the 9:30 pretty much runs as it should, I can't see why a ticketing system couldn't be put in place to function properly as well.<P>The difference is: to tickets.com the 9:30 is just another client, but to the 9:30 the 9:30 is the most important business in the world. Your stuff will never be as important to anyone else as it is to you... and your staff (for the most part) actually cares about their jobs and the quality of work they do. Not sure if the same can be said of any of the ticket services! <P>So it stands to reason that 9:30 could make ANY new system work, be it one that sells tickets online or one that does something completely different.<P>I'm not saying taking over the ticket-selling chore would be all sh&^s and giggles, but you have to admit that someone with a personal investment in the club is going to do a better job. Plus it will be easier to keep final sales price closer to face value for the customers. <P>I think that's the biggest complaint with tickets.com AND ticketbastard. It just costs too much.
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my friend had a problem with tickets.com for the doves show a couple of weeks ago. she went to pick up her tickets at will call and they didn't exist. she had to buy another set of tickets at the window and then fight with them over the phone to credit back her account.
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I am sure that we could set up our own ticket system. we could probably start a radio station to promote the music, or set up our own bus service to get everybody to the shows. we just would prefer to let others handle certain aspects of our business, so that we can concentrate on what we enjoy and do best.<P>those are all full-time gigs. it's not a matter of whether we are capable of it, I just don't want my business to become some unwieldly octopus. which is how I think things get impersonal, by the way.<P>the fact is, at the 930 Club itself, we do sell all our tickets with only a $1 service charge. if you want the convenience of buying them somewhere else, the people that sell them for us charge for that service. yes it sucks that it makes the ticket even more expensive, but I have yet to be able to find anyone to sell our tickets for free. and I don't want to deal with the headaches of running a ticket company. then I wouldn't have time to do things like add to this forum.
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Here is my complaint. Today, I am going to buy three different tickets. I will have to pay the $3.25 charge for each ticket to be sent to me. However, they will be sent in one envelope (as has happened in the past). Seems a bit unfair? It would seem much more efficient/fair if I could place all three in a shopping cart type of deal and then pay one $3.25 charge for them all.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by kurosawa-b/w:<BR><B>Here is my complaint. Today, I am going to buy three different tickets. I will have to pay the $3.25 charge for each ticket to be sent to me. However, they will be sent in one envelope (as has happened in the past). Seems a bit unfair? It would seem much more efficient/fair if I could place all three in a shopping cart type of deal and then pay one $3.25 charge for them all.</B><HR></BLOCKQUOTE><BR>I've noticed and complained about the same thing before. What about it Tixx? It can only help your company. I know I'm waiting to stop at the Club to buy several tickets for different dates to <B>avoid</B> all of the excessive charges leaving Tickets.com with a much smaller profit. In fact, what I save in surcharges and mailing will alone will pay for one more show! Every other e-commerce company has a shopping cart, you should too.<P>I'm willing to use Tickets.com and have used them many times but I will wait and take the chance of a show or so selling out for the load I plan on purchasing on my next trip to DC just because of all of the mailing fees even more so than the surcharges.<P><p>[This message has been edited by Jaguär (edited 08-01-2002).]
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Are we charged the fees at Olssons? I think I will start buying the tickets in person. Today, I just have a really crazy schedule and couldn't get to the store.
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Yes, it is a crazy schduel when you're trying to keep up your converstions on eight different threads instead of five. (http://www.930.com/ubb/smile.gif)
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Sorry for the delay in responding...I will forward your suggestion to the appropriate parties and see what they say. We do have the technology for shopping cart (our baseball teams and Wolf Trap use it, for instance), but it's not something that can be turned on overnight - there is a lot of programming that needs to be done first. I'll keep you posted on the progress (or lack thereof). Thanks!<P> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by kurosawa-b/w:<BR><B>Here is my complaint. Today, I am going to buy three different tickets. I will have to pay the $3.25 charge for each ticket to be sent to me. However, they will be sent in one envelope (as has happened in the past). Seems a bit unfair? It would seem much more efficient/fair if I could place all three in a shopping cart type of deal and then pay one $3.25 charge for them all.</B><HR></BLOCKQUOTE><P>
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tickets.com is just as bad as ticketmaster. i pay the exact same amount no matter who mails me my tickets. the worst part is, even if i have them at the willcall office, i still get charged the same as if i get them mailed to my house. why do i need to pay three fifty or whatever it is to pick up my ticket at willcall? what good is competition if it does nothing to lower exorbitant service charges?
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by Tixx:<BR><B>Sorry for the delay in responding...I will forward your suggestion to the appropriate parties and see what they say. We do have the technology for shopping cart (our baseball teams and Wolf Trap use it, for instance), but it's not something that can be turned on overnight - there is a lot of programming that needs to be done first. I'll keep you posted on the progress (or lack thereof). Thanks! </B><HR></BLOCKQUOTE><P>Thanks! As I predicted, my three tickets arrived in one envelope, but I paid a total of $9.75 to have them sent to me.<P>
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Service charges should just be called convenience charges across the board. if you don't get off your lazy honker like me, you call the ticketing company to buy the ticket, you're gonna pay a bit more for it, don't be so stupid to think you'd avoid it. Now, to get over it, just go to the box office and pay the ticket price plus $1.<P>that's all that service charge thing is - for your convenience of staying and ordering the tickets a la casa. simple as that. stop talking and go outside...errr...have a beer.
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<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by teledano:<BR><B>Service charges should just be called convenience charges across the board. if you don't get off your lazy honker like me, you call the ticketing company to buy the ticket, you're gonna pay a bit more for it, don't be so stupid to think you'd avoid it. Now, to get over it, just go to the box office and pay the ticket price plus $1.<P>that's all that service charge thing is - for your convenience of staying and ordering the tickets a la casa. simple as that. stop talking and go outside...errr...have a beer.</B><HR></BLOCKQUOTE><P>Excuse me, but the $9.75 in charges that I am talking about is in addition to the $4.00 per ticket convenience charge that I have already paid. I understand that if I am not able to go to the box office, I must pay some type of convenience charge. Fine. But charging me for something that isn't done (sending tickets separately) seems unfair.
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wait a sec, I totally agree about trimming the fat. There's no *real* reason other than to make more money for themselves. It's people who don't understand service charges that need to clam it. You've got a valid one there.