Originally posted by RatBastard:
I use Sprint and will NEVER go with anyone else. The service is excellent.
I agree. After a short and problematic stint with Verizon, I became a Sprint customer in the late 90's and will never leave them.
I've had very few problems but stuck with them after one major problem in 2000. I had a problem with my mobile phone, but only in the cell where my apartment was located (imagine walking north on Conn ave from the Woodley Park Metro and getting to Cathedral Ave and losing the call. Walk back across cathedral and I could make the call, but anyhwere inside the entire cell - from cathedral to ~Van Ness, the park to Wisconsin - I couldn't make or recieve a call). I called customer service and told them about the problem, and they referred me to tech support almost immediately. I explained my methodology for testing this problem (which I would explain but it would only prove that I am bigger dork then you already think I am) and he said he'd never heard of it, but thought it sounded reasonable. So he reset the Db for that cell and it fixed the problem. A few days later Sprint called me, thanked me (apparently it was affecting more people that just me) and asked me if I want to be a beta tester of their new products and services. It's been a great relationship for 7+ years now.
For the record (and so people don't accuse me of pushing their goods because they give me stuff), I still pay a bill for a regular plan, I only don't pay for the services they ask me to test, and I do get free equipment that I have to give back, but that's usually when they send me something else to test. And they don't pay me a dime.
I'm sure this is a rare occurence, but one that will keep with them for life. If work wants to pay another provider for a phone, that's cool, but I will always be with Sprint for my personal plan.