Seth, I have to give you props on the club. I've been an avid 9:30 club goer for 14 years, and though I was dreading the new club when it opened (fear of change and all), it's been pretty glorious. And it improves -- for instance, the pre-paid parking is fantastic. And posting the set times up on the website is PHENOMENAL.
Love the downstairs bar, also. Ticket prices are reasonable, the box office hours are extensive, shows are diverse. And I even love the Forum, as I find myself reading a lot to keep up with the bands I'm unfamiliar with (you can find out a lot about opening bands in the forum, which really kicks), and I use the ticket exchange a lot.
Can't think of anything my group of 9:30 Club fanatics have complained about or think should be changed. Glad to see you're asking!!
Congrats on one of the nation's best. Hope I haven't sounded too sappy or sychophantic, but I'm so happy to have the Club in my town.