I've always known Nissan to be just horrific. I was very surprised last night though that they took absolutely NO measures to make anything more pleasant for their guests. They really don't seem to care. In the past, I've had horrible experiences from guest services, security, management, box office, vending... is there another category? Off the top of my head, I can give nightmarish stories about each of those headings...
Last night though was absolutely ridiculous. The vending on one side (stage right) continued to insist that there were no hot drinks (with commercial coffee makers in plain view). When we got into the pit - you guessed it - coffee drinks in all sorts of peoples' hands, with the other side's vending selling scores of coffee and hot chocolate drinks.
They opended the gates late - for those who were waiting to jockey for a spot on the lawn or in the pit, they had to just stand there and get poured on... an what, absolutely no contingency plans to put some canopies above the concession lines?
Then, leaving the venue, they had left their maze of security railings outside the gates for a bunch of cold, wet, shivering, sore, miserable people to attempt to navigate.
We did get out of the lot somewhat easily. I've learned over time, they pretty much abide be the idea of first in, first out. But, with so much money being spent, you'd think the venue's management could find at least one way to make a miserable experience slightly better. But, not Nissan. This is only my second show there in five years. I used to attend much more regularly. But, I just can't tolerate it anymore. It really has to be something pretty freaking cool... Radiohead helped justify it. But, at this point I think it'll take a resurected Stevie Ray Vaughan, or fully reunited Beatles to get me there again.