Update on the Sonick/Xohm relationship. I'll be brief.
Back in November when i purchased Xohm, I was excited. the possibilities of having internet anywhere in my house or city was cool. But this crumbled fast.
When i got the wireless modem and laptop card, neither worked anywhere in my home. I called tech support and despite their promises that they were putting up new towers "daily" i tried to cancel service. The guy said to keep it for a week and try out the laptop card and the modem around town and maybe over the upcoming "sunny weekend" , so i did. It was ok on my laptop when i was near the inner harbor or in fells point, but by the convention center and in mt. vernon, it sucked it up. (oh and the tech guy also told me that my brick house was to blame.....well, its a smart idea to have your trial service run in Baltimore where EVERYONE lives in a brick house!)
Anyway, I decided to cancel and i returned the modem/card. As i waited for my refund, patiently, it never came. About 3 weeks later (around Christmas) i called and asked what was up. They told me it would take 2 billing cycles to put the funds back on my credit card. Fine.
So 3 months later, I am calling them and they are telling me that they never got the modem and charged me one week of service that i was almost forced to "try out".
After about 20 calls, they finally found my old modem and agreed that they owed me $204. Said they would expedite it right away. That was last week. Today, they tell me "2 billing cycles" for my money.
They may be Sprint, but this branch is run by a bunch of slacker college techie geeks who have no business organization whatsoever, and even if they added a million more towers and made the service free, I will NOT be wasting my money on Sprints XOHM network.
just a warning when they pretend to be having service in DC too.
