i don't get the furor. its a tiny venue and there is a huge demand. there is no practical way to deal with the disparity between the supply and the demand. someone will always feel left out. the tickets.com works fine 99.5% of the time. its always going to crash for someone at sometime, though. bitch if you must, but it all seemed fair-enough to me.
of course...i was a caller 9, so .... i am above all of this.