redsock as far as which forum post deals with the complete package, this has been debated almost since lala went public. I'm not sure if outside links into the lala forum will work.... so look for the one that is entitled "For the first time today, I had to question whether lala is worth it"
It of course kicked off several other whiny CD artwork threads.
Basically, lala only guarantees that a CD will be playable when it arrives, something that in 258 incoming CDs has only happen once for me. A CD arrived broke courtesy the USPS. I got one truly trashed CD, that unfortunately played despite it's condition.
lala allows people the option of getting CDs with artwork, but in order to ship to a artwork preferred only the booklet is required to fulfill the trade. But, it's not guaranteed and some have gotten CDs without the required booklet, which hasn't been a problem for me.
The minute the new policy was announced the moaning began... Be it over not being able to get the complete product, the occasional folded tray card, you name it those who have dug in their heels have kept alive the "Artwork Wars" alive and kickin' since the policy was set.
lala reasoning behind the booklet only requirement was to allowed those who keep CDs in binders and often toss the tray card to trade.
Thankfully due to the fact that most of the CDs I get are of the type collectors buy and tend to keep in their jewel cases so getting the booklet and tray card hasn't been a problem for me. Plus, the CDs are in much better condition.