this all happened on the stoop of the club. i was standing in the doorway when i took their tickets, which they handed to me. they were attempting to enter the club at the time.
i could've waited until they were processed at the front door and let into the club, then told someone to keep an eye on them, then waited 10 or 15 minutes until their 21 year old friend bought them a drink or they did something stupid inside, then kicked them out. or, i could cut it off before the problem arose since they had already broken the rules.
if they were kicked out from inside, they would not have been able to sell their tickets. this is the same situation. all i did was save myself and the staph 15 minutes of work.
i was not willing to risk them getting in later if i walked away from the door for a minute, so i was not willing to give them their tickets back. people go to great lengths to get in/back in to the club when we don't want them there. when i have a sold out crowd to deal with, i'm going to make it as easy as possible to keep the people out that need to be kept out. if they don't have their tickets, and can't buy another one, they aren't getting in.
the two people in question demanded refunds, which was not going to happen. if they had asked if they could sell their tickets, i might've supervised the process and let them do it, but then again, i might not have.
nobody else on this site was involved with this situation. you don't know the attitude or demeanor of the patrons in question. if presented with the same situation, i would make the same decisions.