Here is my story.....Even better than anyones....
I will start this e-mail by saying I am very upset and I am in communication with a couple of my local newspapers (Washington Post and the Washington Times) regarding my mistreatment by your phone representatives today:
I called (703) 218-6500 to purchase tickets for Audioslave, at the same time I was trying to get tickets online and attempting to process an order but was stuck in que. I spoke with Norm, Rep #406 at tickets.com. According to him I connected with him at 4:59:30, 30 seconds before tickets went on sale. I said I wanted tickets to Audioslave at 930 club. He said sorry but you connected 30 seconds before tickets go on sale we cannot sell you the tickets you have to call back. I said hold on, WAIT its 5:00 now??... He put me on hold, and I got his supervisor, David #517, 3 minutes later. By then tickets were sold out... He restated want Norm had said that tickets.com has an agreement with 930 club that if a customer connects early before tickets go on sale they cannot sell the customer those tickets. I said this is kind of outrageous, wouldn't you say? 30 seconds, but I was processing a ticket order online!?!?... Transferred again to Hector, Rep #513,... and he restated what Norm said that a customer cannot be put on hold to purchase tickets if they are online early.. Again, I stated 30 seconds, and the fact that official time said 5:00:30, so I was not sure which time they go by. I conferenced in with the 930 club. The guy that answered did not know anything about such an agreement. After I got off the phone with 930 Hector changed his tune and actually said that is there agreement with all venues, not just 930.