Message from Snow Patrol posted earlier today

[Shadrach]

Originally posted by joeblowblow:
  that's a horrible policy, especially since most of these shows sell out. i recognize the challenge of reselling refunded tickets, particularly since you don't know how many people will want refunds, but this still completely screws me.
 
 Any word on when the new dates are. It's tough to CL my tickets without a date.

I can't imagine you having any trouble getting rid of your tickets if you are unable to attend the new date. This show was sold out weeks ago.
 
 I can understand you being miffed that the date has been changed and sad that you may miss the show, but how does our policy "screw" you? We didn't ask Snow Patrol to reschedule. Trust me when I say that we would much rather be having the show tonight.

[chabels]

Because I no longer live in DC, and it's a pain in the ass to unload tickets from out of town.
 
 Perhaps 'screws' was a bit strong. I'd imagine you guys are screwed a bit more, what with not getting all the money I (and everyone else) would have spent on beer tonight.

[chelleviola]

Dang this makes me sad  

[Jaguar]

You know, putting all contract details aside, public relations goes a looong way in the business world. I suspect that the band understands this from the tone of their letter. It's one thing to be fiercely loyal to one's employer but it would do everyone well for certain employees to brush up on these skills.
 
 Kind of goes along side that old addage, "Penny wise and pound foolish."
 
 From past experience, I suspect that if anyone has such a heartship due to this change, I bet that the club would be willing to work something out quietly offline. But I don't know that for sure. It's just the impression that I've always had.

[chabels]

Oh, I was going to ask. Where can I read the club's policy on all this sort of thing?

[Shadrach]

Originally posted by joeblowblow:
  Oh, I was going to ask. Where can I read the club's policy on all this sort of thing?

Read the back of your ticket:
 
 In bold letters it states: THERE MAY BE STRICT LIMITATIONS ON CASH REFUND OR CREDIT ISSUED FOR CANCELLED EVENTS.
 
 It goes on to say:
 
 This policy may be amended at anytime without notice.
 
 As I said before due to the high demand for tickets to this show I can't imagine anyone having a great deal of difficulty getting rid of tickets they can't use.
 
 We are working on nailing down a make-up date and will announce it just as soon as one is confirmed.
 
 Thanks for your patience and understanding.

[Bags]

In fact, those of y'all who can't attend the new date can probably sell your tickets at twice face value.  Not here on the forum, of course.  

[eltee]

<img src="http://snl.jt.org/arc/char/RoDu-Wendy%20Whiner.jpg" alt=" - " />

[Vas Deferens]

Originally posted by ggwâ?¢:
   

Originally posted by Bombay Chutney:
  Aren't you required to offer refunds if the date changes?  

This isn't California..... [/b]

Actually if tickets were sold via ticketmaster, there would be a refund in the event of a postponement...regardless of state.

[ggw]

Originally posted by Joe M.:
 Actually if tickets were sold via ticketmaster, there would be a refund in the event of a postponement...regardless of state.

That ain't so:
 
 "Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion."
 
 http://www.ticketmaster.com/h/cancelled.html

[vansmack]

Originally posted by Joe M.:
  Actually if tickets were sold via ticketmaster, there would be a refund in the event of a postponement...regardless of state.

GGW's right - 10 years from now you'll all get refunds for postponement, but right now, only CA.

[Vas Deferens]

Originally posted by ggwâ?¢:
   

Originally posted by Joe M.:
 Actually if tickets were sold via ticketmaster, there would be a refund in the event of a postponement...regardless of state.

That ain't so:
 
 "Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion."
 
   http://www.ticketmaster.com/h/cancelled.html  [/b]

Ahh, but from past experience, I've gotten refunds EVEN for lineup changes and/or time changes, and definitely postponements.
 But they may have been from ticketweb, not ticketmaster.
 
 I guess the lesson to be had here is that if you're not sure you're gonna make it to a show at the 930 - don't buy a ticket.

[xneverwherex]

Originally posted by vansmack:
   

Originally posted by Joe M.:
  Actually if tickets were sold via ticketmaster, there would be a refund in the event of a postponement...regardless of state.

GGW's right - 10 years from now you'll all get refunds for postponement, but right now, only CA. [/b]

Sorry to disappoint, but thats not quite the truth. i had tix to see people in planes at the bowery, and they moved their show to another venue, since blue october couldnt play. refunds were given even tho the event was rescheduled. that could be thanks to ticketweb (part of ticketmaster? perhaps). but i did write the bowery and they were also willing to give me a refund. on top of it, bowery encouraged me to get a refund for the people in planes show since it was cheaper at the mercury. LOL im surprised that tickets.com dont give refunds for a show thats been rescheduled. i got enough refunds out of them in the past.
 
 but thankfully i should be seeing snow patrol sat. night in NYC assuming they dont cancel here as well.
 
 havent heard much of their new stuff - but dont see how in the hell they can be compared to the goo goo dolls. i see them being more similar to travis than any goo goo dolls stuff. and speaking of travis, wonder what ever happened to them.

[Shadrach]

Originally posted by xneverwherex:
   

Originally posted by vansmack:
   

Originally posted by Joe M.:
  Actually if tickets were sold via ticketmaster, there would be a refund in the event of a postponement...regardless of state.

GGW's right - 10 years from now you'll all get refunds for postponement, but right now, only CA. [/b]

Sorry to disappoint, but thats not quite the truth. i had tix to see people in planes at the bowery, and they moved their show to another venue, since blue october couldnt play. refunds were given even tho the event was rescheduled. that could be thanks to ticketweb (part of ticketmaster? perhaps). but i did write the bowery and they were also willing to give me a refund. on top of it, bowery encouraged me to get a refund for the people in planes show since it was cheaper at the mercury. LOL im surprised that tickets.com dont give refunds for a show thats been rescheduled. i got enough refunds out of them in the past.
 
 but thankfully i should be seeing snow patrol sat. night in NYC assuming they dont cancel here as well.
 
 havent heard much of their new stuff - but dont see how in the hell they can be compared to the goo goo dolls. i see them being more similar to travis than any goo goo dolls stuff. and speaking of travis, wonder what ever happened to them. [/b]

Could the refund have had anything to do with the fact that the event changed venues and price? I imagine we would be giving refunds in that situation as well.

[Jaguar]

Forgive me if I am wrong but I don't think that the ticket vendor is the one to make these decisions. It seems it's at the mercy of whomever has hired the vendor to take care of such matters. With that said, I do know that Ticketmaster is notorious for keeping their service fees when refunds are granted. I could be wrong about this but you have a lot of different players here with their irons in the fire so sometimes it will appear to be in one entity's hands when it's really due to another.