Personally speaking I don’t like TM.
Ticketmaster’s client is not the ticket purchaser (who thinks they are) but the company utilizing their services (the venue owner or management) None of us I think have any idea what the terms of such a contract are....I know from long ago that part of the TM charges go back to the venue and in many cases the performer. TM does not keep all the money. In essence they “bribe” the client and performer. This would be no different with Ticketfly. Others on this board I am sure know far more.
It always seemed to me that Ticketfly could not adequately handle the volume on some larger shows because they didn’t have the necessary infrastructure.
Out of curiosity who are other ticketing service companies that could to the job better?!? It’s one thing to move 300 tickets at the Black Cat and another to move 40,000 tickets in an hour.