Nah - it's not truly a surprise. I just would have thought they would roll this out and pull some extra cash from someplace less visible.
All of these companies have been guilty of some pretty poor business practices for years... Personally, I don't care too much for all of the exclusive rights contracts Ticketmaster has with professional sports organizations. You used to be able to find various teams through Tickets.com, and other outlets. Now Ticketmaster monopolizes the NFL, and others...
It will be interesting to see what happens with major summer tours... if Live Nation has enough venues to be able to force artists to tour through them exclusively.
Ticketmaster has more options for buying a ticket in person - in person charges are less whether it's at Macy's or the venue, where it's absolutely cheapest. Live Nation has no such network in place. So, consumers are kind of stuck...