If I arrive at a 9pm show and the artist has not arrived to perform the 7pm show yet, shouldnt I be entitled to a refund so I can go home?
Yes, if willing to turn over your ticket, absolutely after 4 hours in my mind, you're entitled to a refund and I can't believe if you asked at the box office that you wouldn't have gotten one.
When I arrived last night and SlaughterHouse was not performing, my frustration is directed at SlaughterHouse. But why can't I get a refund, get back in my car and go home?
Had it been the headliner, of course. The opener though? Eh, idk about that. Most ticketing agents have it as boiler plate that opening acts are subject to change so it's a risk you take. Still, I can't believe if you showed up, saw it posted that the opener wasn't there and said at the box office that's who you bought a ticket to see that they wouldn't have worked with you BEFORE YOU WENT IN.
I know I come off as critical of IMP in comparison to the fanboy slurping on here, but I think I'm fair and they do seem to care about their customers. I cannot believe if you spoke to the Box Office manager (i think his name is Tom) that they wouldn't have done something for you in the first situation, and even the second if you told them before you went in.