There is in fact very little to complain about. It's a great venue like everyone is talking about. But - the food AND beverage service is a little lacking.
The food service on the Tues soft opening was... is retarded too strong of a word? We ordered two items (grilled cheese sandwiches) and were told it would be an hour. Two and a half hours later the bartender had five items. None of them were what we ordered. He offered that we could have whatever we wanted from the assortment, or be refunded.
So - I told my friend I was taking Thursday night to not come hungry. But, the credit card only payment system bit them in the ass. The systems went down with about 10 minutes to go in the Struts' set. To me this is of course a prime time for drinks - not missing the headliner, and beating some of the line in between sets. They told us we couldn't pay cash. As a backup to the credit only system we can't pay cash? That seems a bit ridiculous.
Later one of the secondary bars ran out of paper in their credit card receipt roll. My card had gone through - so, I tipped the bartender cash. She didn't seem to mind that.
I'm sure it will all get worked out. But, I wasn't the only one not understanding why we couldn't pay with cash when the processing systems were down. I understand cash at a 6,000 person show may represent a security risk at the end of the night. But, no cash at all - they were turning away money for 15 to 20 minutes. How about credit only as long as the credit processors are operational?
Other than that - awesome venue - can't wait to go back again.
