dear seth,
i had a pretty bad customer experience this morning during the spoon onsale. the monday show displayed a "sold out" message from 10:00 to about 10:08; while the tuesday show allowed me to request tickets but always came back with "error: that quantity of tickets not available, please try a lower quantity" message even when i requested a single ticket. on some ticketing systems, this is synonymous with "sold out".
however, around 10:08, tickets became available for both shows. i, and i suspect many others, panicked and immediately bought them.
obviously the monday show was not sold out at 10:01 am - tickets were available for several hours after 10:08. the message for the tuesday show was confusing - how can i ask for less than 1 ticket? and both messages were wrong, as many tickets were available later on. could you ask TicketFly and to find some alternate way of telling the user that tickets will be available shortly, but the service can't sell them right now? ("sold out" is not the same as "available soon"). can you also confirm/deny that holding back tickets and letting them trickle out is how TF handles high-demand onsales?
both dates are now showing "sold out", but who knows what that really means. a ticketing agency that we can't trust - great, huh?
i'm not the only one who isn't impressed (see quote below). i hope the transition to TicketFly has been a good one for you, because so far it's done little other than alienate your customers. thanks!
seems to work for the club's bottom line, though! more fees! Cause a panic and make people pay fees they wouldn't pay if they waited to just walk up to the window during a lunch break! pretty awesome for them. So far,
exactly what happened with me. oh well. at least i didn't get killed my an earthquake this week.
