well you tell us how we're supposed to handle that one
Totally, thanks for asking!
If we can prove we we're there: airline ticket stubs, v-fest ticket stubs, wristbands, credit card statement, TM receipts, Police playlist handed to us by Josh who was on duty at the front, etc., how about a PM with the presale?
If we show up at the window with proof of previous purchase, can we get our tickets then?
Just some suggestions...