I know the complaining can be annoying, but there is also constructive criticism that can be expressed without penalty. Although it's a free show - it is a SHOW!
(And, it's not all free -- some paid $30; and $125 is a chunk of change to get a seat. (win for the charity, win for IMP/MPP))
So, unless Pavement or some of the other bands not playing DC any time soon decide to schedule a show at the club, this will be my opportunity to see them perform. I understand your vent, Brain, I do, but remember this is a show that people want to see and it requires tickets, free or not. Not trying to be an ass, but one cannot say the same issues would not have happened if there was a cost to the GA option.
Luckily, and for some odd reason, I didn't have an major issue. The timer was especially short and timed out on me twice; it asked me three time for account information even though I put it in, and the captcha is wonky, so in all I had to drill things in quickly and repeatedly. (the form is not exactly professionally laid out or developed). TM is terrible for fees, and I rarely get tickets or good seats for a popular show there, but I suppose people are speaking specifically to the fact that there are waiting rooms and it doesn't crash as often as it seems to w/TFly.