FREEFEST 2011

[StoneTheCrow]

I seem to recall someone om here announcing they'd pullled tix WAY after everyone gave up. But I would expect those issues to have been ironed out since last year.

[sweetcell]

But I would expect those issues to have been ironed out since last year.

eh, we're talking TF here - they can't get firefox to work and they've had more than a year to figure that one out

[TFlyAmy]

Hey Guys-

It looks like people in this thread had Chrome/ IE issues with cookies as well. Cookie acceptance is something that a buyer could run into on any browser, on any e-commerce website. Everyone at TFly HQ is on Firefox daily and we have no issues.

Having said that, we will write up some browser and sale tips for you guys so as many people will be successful getting tickets as possible! Stay tuned.

-Amy

[eltee]

Ms. Amy: I'm not a techie but I never have issues buying TF tickets in IE or FF in a regular sale. (regular means, plenty of tickets, non-presale, a one off that tons of people aren't vying for...) Wasn't the source / ticket link slightly different? And did the staff at your office try the passwords through said link w/o employee profile / account signed on? (*asking in a non-mean-confrontational-curious-only way)

[dortiz]

So no more VIP?

[chaz]

Hey Guys-

 Everyone at TFly HQ is on Firefox daily and we have no issues.

But your own support staff has stated that your site does not work with Ff.

*disclaimer*  I did not even attempt to get tix to this event and I have never had a problem getting tix through ticketfly.  But there are clearly browser compatibility problems that have been acknowledged by tech support at ticketfly.   A highly embarrassing situation for an e-commerce company.   

[Staralfur25]

I got tickets with no problems. this is probably a first for me. haha   

[TFlyAmy]

Oh yes! We were testing continuously. I was able to grab tickets each time I went in, as a regular customer. Sometimes things just don't work on computers when we need them to?

Ms. Amy: I'm not a techie but I never have issues buying TF tickets in IE or FF in a regular sale. (regular means, plenty of tickets, non-presale, a one off that tons of people aren't vying for...) Wasn't the source / ticket link slightly different? And did the staff at your office try the passwords through said link w/o employee profile / account signed on? (*asking in a non-mean-confrontational-curious-only way)

[challenged]

My recollection is that there are usually plenty of tix available for this right @ the day of show.  Many people order the freetix and then don't claim them, and that is the case even when the freefest had much bigger headliners in the last 2 years at mpp. so, anyway, back to everyone freaking out.

[RatBastard]

Oh yes! We were testing continuously. I was able to grab tickets each time I went in, as a regular customer. Sometimes things just don't work on computers when we need them to?

Ms. Amy: I'm not a techie but I never have issues buying TF tickets in IE or FF in a regular sale. (regular means, plenty of tickets, non-presale, a one off that tons of people aren't vying for...) Wasn't the source / ticket link slightly different? And did the staff at your office try the passwords through said link w/o employee profile / account signed on? (*asking in a non-mean-confrontational-curious-only way)

Wow I really hope that was not a serious response!

[challenged]

I went in using ie and pulled 2 freetix using the freeagain pw right at 10:01.

[TFlyAmy]

Hey Chaz! Do you have an email from someone on staff stating that our site has issues with Firefox? I can't find any records of it. Perhaps you called?

Let me know and I will look into it. It is absolutely not the case.

Thanks!

-Amy

Hey Guys-

 Everyone at TFly HQ is on Firefox daily and we have no issues.

But your own support staff has stated that your site does not work with Ff.

*disclaimer*  I did not even attempt to get tix to this event and I have never had a problem getting tix through ticketfly.  But there are clearly browser compatibility problems that have been acknowledged by tech support at ticketfly.   A highly embarrassing situation for an e-commerce company.   

[vansmack]

Hey Chaz! Do you have an email from someone on staff stating that our site has issues with Firefox? I can't find any records of it. Perhaps you called?

Let me know and I will look into it. It is absolutely not the case.

Thanks!

-Amy

Swettcell got it.  The text is in this thread:

http://www.930.com/forum/index.php?topic=21362.0

More specifically, here.

[sweetcell]

Hey Guys-

It looks like people in this thread had Chrome/ IE issues with cookies as well. Cookie acceptance is something that a buyer could run into on any browser, on any e-commerce website.

right - but we don't.  when was the last time amazon.com, or ticketmaster.com, or paypal.com, or sextoysandducttape.com, or any of the other sites you aspire to become, gave you a hiccup?  if it was just one or two people having issues, fine.  but hopefully you've gained an appreciation of the widespread nature of the problems with the website.

i appreciate the social media, the bundled marketing, the quick responsiveness, etc.  but TF is first and foremost a ticket selling company.  all the tweets in the world won't make up for a system that won't sell me a ticket.  the issues TF is having aren't insurmountable - thousands of e-commerce websites process millions of transactions a day without the percentage of fall-out TF is experiencing.  TF.com should not be having cookie problems, certainly not at the rate you're having them.  IMO, time to focus resources on fixing the basics of your business.  you shouldn't have to be writing a "ccokies management cheat-sheet".  your techies should be fixing this.

fyi i work for a large IT consulting company.  i've designed, built and tested several e-comm sites.  we're not cheap but we're good.  lemme know if you wanna bring us in... i've got a sales quota to make

But your own support staff has stated that your site does not work with Ff.

well, to be precise, they said that the site works better with IE, and if other browsers are giving me headaches that i should use IE instead.

I have to say Ticketfly you guys suck.. I know TFAMY will chirp in with some chirpy comment any minute but why the heck not have it work with Moxilla?

and thank goodness for Amy's chipper attitude.  can you imagine if she came in here, in the same mood we all project?  let's face it, people can act like spoiled brats in here.  if i were in amy's shoes i'd sure be tempted to tell off the lot of ya 

Hey Chaz! Do you have an email from someone on staff stating that our site has issues with Firefox? I can't find any records of it. Perhaps you called?

Let me know and I will look into it. It is absolutely not the case.

Thanks!

-Amy

that was me who got the e-mail, not chaz.  i can be reached @gmail.

[MonkeyPants]

Hey Guys-

It looks like people in this thread had Chrome/ IE issues with cookies as well. Cookie acceptance is something that a buyer could run into on any browser, on any e-commerce website.

right - but we don't.  when was the last time amazon.com, or ticketmaster.com, or paypal.com, or sextoysandducttape.com, or any of the other sites you aspire to become, gave you a hiccup?  if it was just one or two people having issues, fine.  but hopefully you've gained an appreciation of the widespread nature of the problems with the website.

i appreciate the social media, the bundled marketing, the quick responsiveness, etc.  but TF is first and foremost a ticket selling company.  all the tweets in the world won't make up for a system that won't sell me a ticket.  the issues TF is having aren't insurmountable - thousands of e-commerce websites process millions of transactions a day without the percentage of fall-out TF is experiencing.  TF.com should not be having cookie problems, certainly not at the rate you're having them.  IMO, time to focus resources on fixing the basics of your business.  you shouldn't have to be writing a "ccokies management cheat-sheet".  your techies should be fixing this.

This