I fail to see how time is money when the alternative to driving to the box office to purchase tickets is watching tv or surfing the web and not actually making money.
Because at 10am on a Thursday or Friday when tickets go on sale, my other option is not surfing the web or watching TV, it's working and getting paid. Your time has a value. The gasoline you put in your vehicle to get to a box office has a cost.
There are some shows where that collective cost is lower than the ticketing fees. For example, if I know a show at The National (which is less than two miles from my home) isn't going to sell out on the first day, I will often go to the box office. But if I want to see some band play the enormodome in Va Beach or DC and I'd like reasonably good seats (which will sell out early), the ticketing fee is a fraction of what it'd cost me to go to the box office and get them.
I will never understand people complaining about ticketing fees. It the worst collective idea this board shares.