I'm thinking the same, because I read in a report that people who attended last years festival didn't get theirs. BUT, I did go last year, and I did get the email for the password, BUT AGAIN, I signed up for the festival updates email listing.
We didn't. We didn't get the presale code, and we haven't got a single email from Virgin Fest on 4 email addresses. Not for the website opening, not for the regular sale, not for anything. I contacted Virgin and they gave me the email they said they 'sent' the code to, which it was not at, nor in the spam folder. I also was online Saturday at 10am in the hopes of making up for the presale and never got through. I wouldn't mind doing community service for even a regular ticket, but I live 4 hours south of DC...so that's out.
Since I see that people on Ebay have tickets for sale in quantities of 10 and above, I can only feel that former customers got shafted, and scalpers just got a shitload of free inventory with no overhead. If I even were close by to do the volunteering, how can I trust a company to get it right when so far, they haven't? I'm not complaining about not getting something for free, I was planning on paying for tickets this year, and even tried the donation option. But don't promote that you are doing a favor for former customers, when it really was just an internet free-for-all (literally).